Kayla Maloy
Montgomery,AL
Summary
Results-driven Sales Representative with a demonstrated ability to exceed sales targets and secure favorable contract negotiations. Expertise in employing a consultative sales approach to effectively engage prospects and facilitate deal closures. Known for exceptional customer service skills, promptly resolving issues and fostering robust customer relationships. Proficient in multitasking and prioritizing tasks while collaborating seamlessly with cross-functional teams.
Overview
4
4
years of professional experience
Work History
Sales Representative
T-Mobile (Remote)
07.2023 - 11.2023
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Analyzed customer feedback to improve products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Customer Care Representative
Alorica
08.2022 - 05.2023
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
- Made appropriate account corrections to resolve customer probiems.
- Resolved customer complaints promptly and professionally.
- Utilized customer service software to streamline processes.
- Provided external and internal customers with requested information.
Processed customer adjustments to maintain financial accounts.
Provided excellent customer service, resolving inquiries and complaints in a
timely manner. - Utilized problem-solving techniques to identify solutions for customer issues.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
Customer Service Specialist
Five Stars ( Remote)
03.2020 - 05.2022
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Identified ways to improve efficiency in operations and implemented process changes.
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Responded quickly to meet customer needs and resolve problems.
- Managed and coordinated multiple projects while ensuring timely completion
- Troubleshot minor problems and reported larger technical issues.
- Efficiently identified customer needs through active listening and questioning techniques.
- Provided customer support to clients with technical and non-technical inquiries, utilizing problem solving skills to identify solutions.
Education
Interdisciplinary Studies
Auburn University At Montgomery
Montgomery, AL12-2025
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2020
Skills
- Relationship Building
- Customer Relationship Building
- Sales expertise
- Customer Relations
- Client Service
- Goal Setting
- Adaptability and Flexibility
- Team Cooperation
- Team Collaboration
- Product Knowledge
- Task Prioritization
- Self Motivation
- Active Listening
- Problem-solving abilities
- Multitasking Abilities
- Customer Assistance
- Customer service
- Adaptability
- Teamwork and Collaboration
Timeline
Sales Representative
T-Mobile (Remote)
07.2023 - 11.2023
Customer Care Representative
Alorica
08.2022 - 05.2023
Customer Service Specialist
Five Stars ( Remote)
03.2020 - 05.2022
Interdisciplinary Studies
Auburn University At Montgomery
High School Diploma -
Jefferson Davis High School