Alexia Rivera
LITCHFIELD PARK,Arizona
Summary
Strong work ethic supervisor with successful [2]-year career in the restaurant industry. Has developed leadership and team management skills in fast paced work environment to consistently ensure efficient operations. Ready to use the ability to quickly grasp new concepts and procedures.
Overview
2
2
years of professional experience
Work History
Supervisor
Macayo's
Litchfield Park, AZ
03.2026 - Current
- Oversee nightly operations to ensure customers are receiving great service.
- Resolved customer complaints promptly, maintaining a positive dining experience for our guests.
- Cut employees properly to optimize labor percentage during peak hours.
- Count all drawers and create the restaurant's deposit.
- Ensure that FOH and BOH are set up correctly for the opener in the morning.
Server
Macayo's
Litchfield Park, AZ
03.2025 - Current
- Provide exceptional customer service by promptly addressing guest needs.
- Manage food and beverage orders in a timely manner to ensure efficiency during peak hours.
- Collaborated with kitchen staff to maintain accurate orders and presentation standards.
- Trained new servers on menu details, service protocols, and customer engagement.
- Cultivated warm relationships with regular customers.
Host
Macayo's
Litchfield Park, AZ
10.2024 - 03.2025
- Greeted and seated guests accordingly.
- Ensured a welcoming environment.
- Managed waitlists efficiently, optimizing table turnover.
- Communicated guest preferences to servers for enhanced overall service.
- Assisted in maintaining cleanliness and organization of dining area.
- Answered all phone calls.
- Placed, packaged and checked out all to-go orders.
Retail Sales Associate
H and R Fabrics
Phoenix, AZ
06.2024 - 08.2024
- Assisted customers in selecting fabrics and supplies based on their needs.
- Processed transactions accurately and promptly.
- Adapted quickly to changing priorities in a fast paced retail environment.
- Ensured customer satisfaction.
- Provided product knowledge to customers by addressing questions and recommending suitable options.
Education
Associate of Arts - Construction Management
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2028
High School Diploma -
Canyon View High School
Waddell, AZ05-2026
Skills
- Customer service
- Customer engagement
- Point of sale operation
- Cash handling
- Food safety practices
- Financial accuracy
- Staff management
- Team building
- Transaction processing
- Table management
- Strong work ethic
- Effective time management
Timeline
Supervisor
Macayo's
03.2026 - Current
Server
Macayo's
03.2025 - Current
Host
Macayo's
10.2024 - 03.2025
Retail Sales Associate
H and R Fabrics
06.2024 - 08.2024
Associate of Arts - Construction Management
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Canyon View High School