Alexia Rucker
Ellensburg,WA
Summary
Reliable student enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Waggin Tails Ranch
2023.10 - Current
- Managed the front desk during pick up and drop off times
- Made sure our customers felt at ease when handing off their pets and regularly handled payments, new bookings, and creating payment packages.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Provided compassionate care for animals with behavioral challenges or unique needs, adapting strategies as necessary to promote their wellbeing.
Pet Sitter
Rover.com
2022.09 - Current
- Utilized my attention to detail and customer service skills
- Maintained all 5 star reviews and communicate with my clients multiple times a day via phone and text.
- Set up meet and greet appointments to gauge client fit and discuss individual needs.
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
Education
Bachelor's degree - Sociology
Central Washington University
06.2025
B.A. - Education Pathway
Yakima Valley Community College
06.2022
Skills
- Customer Focus
- Coaching and Mentoring
- Attention to Detail
- Team Supervision
- Teamwork and Collaboration
- Problem-Solving
Certification
Driver's License
Assessments
- Sales skills, Proficient, 06/01/23, Influencing and negotiating with customers
- Work motivation, Proficient, 09/01/23, Level of motivation and discipline applied toward work
- Retail customer service, Proficient, 06/01/23, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 06/01/23, Identifying and resolving common customer issues
- Work style: Professionalism, Proficient, 08/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Administrative assistant/receptionist, Proficient, 08/01/22, Using basic scheduling and organizational skills in an office setting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Lead
Waggin Tails Ranch
2023.10 - Current
Pet Sitter
Rover.com
2022.09 - Current
Bachelor's degree - Sociology
Central Washington University
B.A. - Education Pathway
Yakima Valley Community College
Driver's License
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