Alexia Salas Alvarez
Summary
Dynamic professional with a proven track record at La Alianza Restaurant, adept in complex problem-solving and team leadership. Excelled in enhancing customer satisfaction and driving business growth through strategic market research and effective team collaboration. Skilled in multitasking and adaptability, consistently achieving high customer service standards.
Overview
2
2
years of professional experience
Work History
Manager/Waitress Supervisor/Bartender
La Alianza Restaurant
2023.03 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Call Operator
International Taxi Service Corp.
2022.12 - 2023.03
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
Waitress/Delivery Driver
Amici Italian Restaurant & Pizzeria
2022.12 - 2023.03
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Restaurant Busser
Playa Cancun Mexican Restaurant
2022.03 - 2022.12
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
Associate of Science - International Business
Rockland Community College
Suffern, NY06.2025
High School Diploma -
North Rockland High School
Thiells, NY06.2022
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Team Collaboration
- Relationship Building
- Adaptability and Flexibility
- Multitasking Abilities
- Organizational Skills
- Team Leadership
Languages
Spanish
Native or Bilingual
Catalan
Native or Bilingual
English
Professional Working
Timeline
Manager/Waitress Supervisor/Bartender
La Alianza Restaurant
2023.03 - Current
Call Operator
International Taxi Service Corp.
2022.12 - 2023.03
Waitress/Delivery Driver
Amici Italian Restaurant & Pizzeria
2022.12 - 2023.03
Restaurant Busser
Playa Cancun Mexican Restaurant
2022.03 - 2022.12
Associate of Science - International Business
Rockland Community College
High School Diploma -
North Rockland High School