Alexia Sanchez
North Las Vegas,NV
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Educator
Lululemon Athletica
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
Pool Receptionist
MGM Resorts
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Tour Desk Agent
Westgate Resorts
11.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Lifeguard
MGM Resorts
03.2022 - 11.2022
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV03.2022
Skills
- Concierge Services
- Customer Accounts Management
- Greeting Guests
- Professional Relationships
Certification
- cpr and first aid
Additional Information
- able to communicate in english and spanish
- a proven leader in extensive experience in class projects and presentations.
- experience in class tutoring and mentoring esl spanish speaking students.
- experience in multicultural and diverse environments.
- familiar with..(company's cultural, guest experience)
- able to adapt to environments and receptive to critique.
- able to fully immerse in any situation.
- have the ability to multitask and get tasks done on time.
Languages
Spanish
Native or Bilingual
Timeline
Retail Educator
Lululemon Athletica
09.2023 - Current
Pool Receptionist
MGM Resorts
05.2023 - Current
Tour Desk Agent
Westgate Resorts
11.2022 - 03.2023
Lifeguard
MGM Resorts
03.2022 - 11.2022
High School Diploma -
Legacy High School