Hi, I’m
Alexia Sneed
Informaton Technology Specialist
New Caney,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Capable IT Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
1
year of professional experience
1
Certification
Work History
U.S Army ReservesNew Caney, TX
Information Technology Specialist
06.2023 - Current
Job overview
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Installed, configured, and maintained computer systems, networks, telephones, and other related equipment.
- Worked diligently with diverse group of soldiers to accomplish goals and address issues related to routers, switches, and software
- Implemented network security measures such as encryption protocols.
- Configured virtual machines for testing purposes using VMware ESXi server.
- Installed security software to protect networks.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Diagnosed, troubleshot and resolved hardware and system problems.
Education
New Caney High SchoolNew Caney, TX
High School Diploma
05-2023
Skills
- Troubleshooting
- Teamwork and Collaboration
- Communication
- Analytical Thinking
- Organization and Time Management
- Friendly, Positive Attitude
- Flexible and Adaptable
- End-User Support
- Security Protocols
- Problem-Solving Skills
- Device Configuration
- Software Updates
Accomplishments
- Presidential award for maintaining A's and B's
- Leadership Development award for completing a semester course of leadership development skills
Certification
- Cisco Networking
- Information Technology Specialist/25B
Affiliations
- New Caney Cheerleader
- HOSA Member
- Lone Star Leadership Program
References
References available upon request.
Timeline
Information Technology Specialist
U.S Army Reserves
06.2023 - Current
New Caney High School
High School Diploma