Alexia Sykes
McDonough
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk/ Patient Scheduler
Kings County Medical Center
Brooklyn
08.2022 - 01.2026
- Managed provider calendars to minimize scheduling conflicts.
- Handled phone inquiries regarding appointments and clinic services.
- Greeted patients upon arrival and verified patient information.
- Managed patient check-in and check-out procedures and processed payments.
Remote account representative
American Express
New York
02.2019 - 07.2022
- Managed client accounts to ensure satisfaction and retention.
- Conducted regular follow-ups to maintain strong client relationships.
- Processed account changes and updates accurately and efficiently.
- Maintained detailed records of client interactions and transactions.
- Resolved customer complaints in a timely manner.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Managed accounts receivable including collections from delinquent accounts.
Administrative Assistant Intern
Fern Mallis
New York
09.2016 - 12.2018
- Drafted, organized and managed email and phone communications
- Maintained filing systems and managed daily administrative tasks
- Managed executive scheduling and calendar coordination
- Managed correspondence and communications with clients and vendors.
- Assisted in preparing marketing materials for fashion industry events.
- Maintained office supplies and inventory for daily operations.
- Coordinated travel arrangements for staff attending industry conferences.
Education
High school diploma -
Performing Arts And Technology High School
Brooklyn, NY 02.2010 - 06.2014
Associate of Arts - Liberal Arts and Sciences
Borough of Manhattan Community College
New York (City), NYSkills
- Data entry
- Patient scheduling
- Multi-line telephone system control
- Electronic recordkeeping
- Cash handling
- Clerical skills
- Multitasking
- CPR certified
- Heartsaver first aid
- Organization and time management
- Office management
- Invoice processing
Certification
BLS/ CPR Certification, American Heart Association
Languages
English
Timeline
Front Desk/ Patient Scheduler
Kings County Medical Center
08.2022 - 01.2026
Remote account representative
American Express
02.2019 - 07.2022
Administrative Assistant Intern
Fern Mallis
09.2016 - 12.2018
High school diploma -
Performing Arts And Technology High School
02.2010 - 06.2014
Associate of Arts - Liberal Arts and Sciences
Borough of Manhattan Community College