Alexia Tate
Leesville,Louisiana
Summary
Motivated Manager with over a decade experience in overseeing daily operations, managing staff and ensuring customer satisfaction in both restaurants and retail. Strengths include problem-solving, effective communication and team leadership. Known for improving operational efficiency and creating pleasant dining experiences for guests.
Overview
25
25
years of professional experience
Work History
Restaurant Shift Manager
Turbo Restaurants LLC
Leesville, Louisiana
03.2024 - Current
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Assigned tasks to staff members and monitored their performance.
- Trained new employees on proper customer service techniques and food handling protocols.
- Handled closing procedures including counting money in drawers at end of shift.
Assistant Manager
Popeye's Louisiana Kitchen
Leesville, LA
02.2023 - 02.2024
- Overseeing shift procedures for opening, operating and closing restaurants
- Ensuring compliance with company standards in all areas of operation including: product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability
- Ensuring that the highest quality products and services are delivered to each customer
General Merchandise Manager
Dollar Tree
Leesville, LA
11.2021 - 02.2023
- Maintained physical inventory of merchandise and implemented systems to monitor costs
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Set direction for supervisory team and front-line staff to drive consistency of guest experience
- Tracked sales trends and recommended adjustments to maximize departmental profitability
- Liaised with corporate executives to budget and plan merchandise needs
- Placed prices and descriptive signage to enhance displays and promote items
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits
Operations Manager
Urban Threads of Middle Georgia
Macon, GA
04.2017 - 10.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked
- Forecasted customer demand to set prices or credit terms for goods or services
- Prepared staff work schedules and assigned team members to specific duties
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring
- Communicated clear action plans to optimize results and successfully execute operational activities
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization
Operations Assistant Manager
Urban Threads of Middle Georgia
Macon, GA
11.2016 - 04.2017
- Familiarized self with new products and services to engage with customers about features and benefits
- Maintained awareness of advertised items to accurately recite current pricing and promotions
- Organized sales floor to keep products and displays presentable and in sellable condition
- Scanned and bagged items and operated cash register to check out store patrons
- Assisted staff with selling process to meet and exceed individual and company sales goals
- Received shipments, signed off on packages and documented incoming items in computer system
- Cross-trained on different positions to best support team during peak periods
- Delivered quality customer service while cultivating client satisfaction and loyalty
- Checked store shelves and restocked products from inventory in back room
- Created eye-catching merchandise displays to entice customers into store
- Monitored performance of sales team and implemented improved methods to close gaps
- Engaged customers and trained sales associates using strong knowledge of products and promotions
- Led sales team to consistently deliver customer service, generating maximum sales potential
Direct Service Worker
Southwest Louisiana Independence Center
Leesville, LA
04.2012 - 10.2016
- Assisted with basic care for elderly patients, scheduled appointments and managed finances and legal matters
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Cultivated relationships with residents to support happiness and emotional well-being
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Supervised medication administration
- Aided with personal hygiene and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Laundered clothing and bedding to prevent infection
Certified Nursing Assistant
Woodlands Senior Living
Leesville, LA
10.2011 - 04.2012
Front Desk Supervisor
Ramada hotel & suites
Macon, GA
05.2004 - 03.2011
Trac and Warrants Clerk
Town of new llano
New Llano, LA
12.2002 - 03.2004
Utility Billing Clerk
New Llano Town Hall
New Llano, LA
05.2002 - 12.2002
Shift Leader/Manager
Popeyes chicken
Leesville, LA
08.2000 - 05.2002
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA05-2006
High School Diploma -
Leesville High School
Leesville, LA05.2002
Skills
- Employee training
- Customer service
- Staff supervision
- Conflict resolution
- Sales tracking
Websites
Accomplishments
Boosted Sales Efficiency, Increased sales by 15% in Q1 2023 through effective merchandising and staff training.
Timeline
Restaurant Shift Manager
Turbo Restaurants LLC
03.2024 - Current
Assistant Manager
Popeye's Louisiana Kitchen
02.2023 - 02.2024
General Merchandise Manager
Dollar Tree
11.2021 - 02.2023
Operations Manager
Urban Threads of Middle Georgia
04.2017 - 10.2021
Operations Assistant Manager
Urban Threads of Middle Georgia
11.2016 - 04.2017
Direct Service Worker
Southwest Louisiana Independence Center
04.2012 - 10.2016
Certified Nursing Assistant
Woodlands Senior Living
10.2011 - 04.2012
Front Desk Supervisor
Ramada hotel & suites
05.2004 - 03.2011
Trac and Warrants Clerk
Town of new llano
12.2002 - 03.2004
Utility Billing Clerk
New Llano Town Hall
05.2002 - 12.2002
Shift Leader/Manager
Popeyes chicken
08.2000 - 05.2002
Bachelor of Science - Criminal Justice
Grambling State University
High School Diploma -
Leesville High School