Alexia Tolor
Dallas,Texas
Summary
Experienced customer service representative with over three years of proven success in processing high volumes of error-free transactions and meeting goals. Dedicated to maintaining high levels of accuracy and achieving customer service goals. Self-starter committed to continuous development and growth.
Overview
8
8
years of professional experience
Work History
Insurance Adjuster
State Farm
06.2022 - 01.2025
- Proactively investigated claims, applied policy coverage, accurately documented claim files, answered inbound calls in a fast-paced call center environment, and made outbound calls as needed to address customer issues.
Customer Service Representative
Navient
03.2021 - 05.2022
- Assisted customers with online needs.Handled calls to help customers with numerous problems and issues. Problem-solving in a call center environment.
Census Bureau
Maximus
03.2019 - 03.2021
- Managed all inquiries of the call center. Duties included the investigation of questions and complaints, and forwarding issues to appropriate parties if needed. Efficient in new products, services, and systems via ongoing training.
Customer Service Representative
The UPS Store
08.2017 - 03.2019
- Greeted incoming customers, provided customer assistance, answered telephone calls with professional and knowledgeable responses, assisted customers with prints, scans, mailbox services, faxing, Microsoft, shipping packages, and packing.
Cashier
Marshalls
02.2017 - 08.2017
- Assist customers in clothing departments, and provide excellent customer service while performing business transactions.Assist in training new cashiers, monitoring cash limits, assisting in returns and exchanges, and always ensuring quality customer service.
Education
Early High School Graduate -
Cedar Hill High School
Cedar Hill, Texas05.2018
Skills
- Goal-oriented
- Team player
- Motivated
- Excellent work ethic
- Microsoft Office proficient
- Sales
- High customer service standards
- 50 WPM typist
- Active listening and communication skills
Timeline
Insurance Adjuster
State Farm
06.2022 - 01.2025
Customer Service Representative
Navient
03.2021 - 05.2022
Census Bureau
Maximus
03.2019 - 03.2021
Customer Service Representative
The UPS Store
08.2017 - 03.2019
Cashier
Marshalls
02.2017 - 08.2017
Early High School Graduate -
Cedar Hill High School
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