Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Paulette J Kidd

Mobile,AL

Summary

Dynamic claims adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines,demonstrating consistent execution of best claim practices and commitment industry and company ethics. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Insurance Adjuster

Pilot Catastrophe
03.2023 - 11.2024

Examined claims forms and other records to determine insurance coverage.

  • Worked Auto claims processing from origination to completion
  • Documented all files with appropriate notes to support claims decision process
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Wrote estimates,worked with contractors,and reviewed supplements. Reviewed prior losses,made coverage decisions and issued payments when appropriate
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Used Allstate guidelines and state requirements to comply with state and federal laws

Claims Adjuster

CNC Catastrophe & National Claims
02.2022 - 11.2022
  • Organized, planned and documented materials for auto claims..
  • Create In person and virtual assignments.
  • Customer service representative
  • Reported to management on customer problems, field conditions, safety issues and policy problems.
  • Verified insurance claims and determined fair amount for settlement.

Claims Adjuster

Pilot Catastrophe Services
09.2020 - 02.2022
    • Answered customer questions regarding deductibles.
    • Answered questions posed by insured and attorneys.
    • Determined salvage value on total-loss vehicle.
    • Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
    • Review Ianet Total loss in CCC One estimates
    • Review and Investigates auto collision claim for liability
    • Access damage related loss
    • Worked with customers to give them best outcome as possible
    • Pay and adjust catastrophe claims at high volume
    • File review property damage and large loss
    • Handling large volume of wind and hail property claims

Medical Assistant

Women's Health Alliance Of Mobile
10.2011 - 09.2020
  • Prepare and file charts,assist doctors and nurses with paperwork necessary to conduct patient visit. Check patient in and out. Schedule appointments answered patient questions and addressed problems and complaint in person and via and deposit cash drawer on daily basis. Manage incoming and outgoing calls for busy medical office.

Phlebotomist/Medical Assistant

Mobile Ob-Gyn
02.2007 - 03.2011
  • Record and update patient information into hospital database,as well as manage appointment scheduling and followup. Administer patient blood and urine samples,and prepare for lab processing.
  • Sanitized, restocked, and organized exam rooms and medical equipment

Education

Medical Assistant -

Virginia College
Mobile, AL
07.2007

Skills

  • Excellent customer service
  • Licensed in several states
  • Internet and database savvy
  • State Farm certified for property and auto
  • Attention to Detail
  • Decision Making
  • Very knowledgeable with Insurance regulations throughout country
  • Experience in CCC One
  • Team-Oriented
  • Empathy
  • Multitasking

Certification

State Farm Certification

State Farm Auto Certification

California Earthquake Accreditation

Medical Assistant Certificate State Farm Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Insurance Adjuster

Pilot Catastrophe
03.2023 - 11.2024

Claims Adjuster

CNC Catastrophe & National Claims
02.2022 - 11.2022

Claims Adjuster

Pilot Catastrophe Services
09.2020 - 02.2022

Medical Assistant

Women's Health Alliance Of Mobile
10.2011 - 09.2020

Phlebotomist/Medical Assistant

Mobile Ob-Gyn
02.2007 - 03.2011

Medical Assistant -

Virginia College

State Farm Certification

State Farm Auto Certification

California Earthquake Accreditation

Medical Assistant Certificate State Farm Certification









Paulette J Kidd