Paulette J Kidd

Examined claims forms and other records to determine insurance coverage.

• Worked Auto claims processing from origination to completion
• Documented all files with appropriate notes to support claims decision process
• Investigated and assessed damage to property and reviewed property damage estimates.
• Wrote estimates,worked with contractors,and reviewed supplements. Reviewed prior losses,made coverage decisions and issued payments when appropriate
• Evaluated insurance policies and analyzed damages to determine coverage.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Used Allstate guidelines and state requirements to comply with state and federal laws

• Organized, planned and documented materials for auto claims..
• Create In person and virtual assignments.
• Customer service representative
• Reported to management on customer problems, field conditions, safety issues and policy problems.
• Verified insurance claims and determined fair amount for settlement.

• Answered customer questions regarding deductibles.
• Answered questions posed by insured and attorneys.
• Determined salvage value on total-loss vehicle.
• Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
• Review Ianet Total loss in CCC One estimates
• Review and Investigates auto collision claim for liability
• Access damage related loss
• Worked with customers to give them best outcome as possible
• Pay and adjust catastrophe claims at high volume
• File review property damage and large loss
• Handling large volume of wind and hail property claims

• Prepare and file charts,assist doctors and nurses with paperwork necessary to conduct patient visit. Check patient in and out. Schedule appointments answered patient questions and addressed problems and complaint in person and via and deposit cash drawer on daily basis. Manage incoming and outgoing calls for busy medical office.

• Record and update patient information into hospital database,as well as manage appointment scheduling and followup. Administer patient blood and urine samples,and prepare for lab processing.
• Sanitized, restocked, and organized exam rooms and medical equipment