Wanda Dade
GRAND PRAIRIE,TX
Summary
Seeking a position with a progressive company where I can utilize and contribute to your organization’s success through the use of exceptional customer service, people skills and leadership skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Adjuster
RYZE Claims
09.2023 - 11.2023
- Excellent customer service and computer skills
- Innovative professional with 10+ years of progressive experience with the construction related industry. Research, detail and substantiate each aspect of the claim, including building damage, contents, and extra living expense claims.
- Negotiate with product/service providers on time and cost of repairs for the purpose of making an offer of settlement to the insured.
- Protect the interest of the insurance company the adjuster represents, when dealing with claimants.
- Ability to handle multiple tasks and is able to prioritize
Insurance Adjuster
CCMS Claims
10.2022 - 08.2023
- Investigate insurance claims by interviewing the claimant and witnesses, consulting police, and inspecting property damage to determine the extent of the company’s liability.
- Experienced in negotiating, explaining and settling a claim with a Public Adjuster daily Claims with mortgage company disputes
- Verifies policy information for accuracy to determine if coverage is applicable on represented claims and develops an investigative action plan to include resolution of coverage issues as required: including settlement range, negotiations, and alternative dispute resolution measures
- Managed file activity notes, case evaluation, reserve assessment, and plan of action to resolve claim
- To negotiate and settle PA, AOB and/or Attorney represented property insurance claims
- Substantiates losses through interviews, mediation, construction knowledge, photographs, and expert report and directed communication and prepared Reservation of Rights/Declination of coverage letters
Insurance Adjuster
Mid America CASTROSPHE
01.2021 - 06.2022
- Verifies policy information for accuracy to determine if coverage is applicable on represented claims and develops an investigative action plan to include resolution of coverage issues as required: including settlement range, negotiations, and alternative dispute resolution measures
- Managed file activity notes, case evaluation, reserve assessment, and plan of action to resolve claim
- To negotiate and settle PA, AOB and/or Attorney represented property insurance claims
- Substantiates losses through interviews, mediation, construction knowledge, photographs, and expert report and directed communication and prepared Reservation of Rights/Declination of coverage letters.
Independent Adjuster
N and C CLaims
09.2019 - 01.2021
- Verifies policy information for accuracy to determine if coverage is applicable on represented claims and develops an investigative action plan to include resolution of coverage issues as required: including settlement range, negotiations, and alternative dispute resolution measures
- Managed file activity notes, case evaluation, reserve assessment, and plan of action to resolve claim
- To negotiate and settle PA, AOB and/or Attorney represented property insurance claims of up to $500k
- Substantiates losses through interviews, mediation, construction knowledge, photographs, and expert report and directed communication and prepared Reservation of Rights/Declination of coverage letters
- Ensures that timely contact is made with insured and claimants as defined by established guidelines
- Responds professionally and courteously when handling a claim
- Contacts and/or interviews necessary parties to gather additional information
- Ensure compliance of appropriate letters sent with-in applicable timeframe
- Assist and mentor less experienced adjusters.
Team Lead
Worley Castrosphe
10.2014 - 04.2019
- Overseeing of 13 independent adjusters in their claim handling
- Handled property claims for Liberty Mutual
- Explained coverages and denials to insured
- Coordinated vendor such as contractors, emergency repairs, cleaning service, and various replacement services.
Collector
Security finance
07.2012 - 09.2014
- Collecting money owed from overdue installment loans, and helping customers get credit back on track, by setting up payment arrangements.
Customer Service Representative
K&G SUPERSTORE
04.2012 - 07.2013
- Cashier and providing customer service to customers for the women’s department
Assisting patients
BAYLOR REHABILTITATION OF FRISCO
11.2009 - 03.2012
- Assisting patients in daily activities after knee replacement, back, and scoliosis surgery.
Education
No Degree - HIGH SCHOOL DIPLOMA
BRIDGE ACADEMY MAGNET SCHOOL
SPRINGFEILD, MA06.1990
Skills
- Excellent customer service and computer skills
- Proficient in reading policies and interpreting coverages and endorsements
- Attentive to details, accuracy, and deadlines
- Can work both as a team member and independently
Certification
- AL
- AZ
- AR
- FL
- GA
- IN
- KT
- LA
- MN
- MT
- NV
- NH
- NC
- OK
- RI
- SC
- TX
- WY
Timeline
Insurance Adjuster
RYZE Claims
09.2023 - 11.2023
Insurance Adjuster
CCMS Claims
10.2022 - 08.2023
Insurance Adjuster
Mid America CASTROSPHE
01.2021 - 06.2022
Independent Adjuster
N and C CLaims
09.2019 - 01.2021
Team Lead
Worley Castrosphe
10.2014 - 04.2019
Collector
Security finance
07.2012 - 09.2014
Customer Service Representative
K&G SUPERSTORE
04.2012 - 07.2013
Assisting patients
BAYLOR REHABILTITATION OF FRISCO
11.2009 - 03.2012
No Degree - HIGH SCHOOL DIPLOMA
BRIDGE ACADEMY MAGNET SCHOOL
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