Driven Insurance Adjuster with computer applications and critical thinking skills, ensuring high-quality customer service and team collaboration. Service-oriented and skilled at applying creative approaches to solving complex problems.
Overview
19
19
years of professional experience
Work History
Insurance Adjuster
04.2023 - Current
TX License Number# 2991499
Patient Care Technician
Texas Children's Hospital, TMC
02.2017 - Current
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs, and offered qualified support.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Maintained clean and safe environment to promote patient safety and comfort.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Medical Assistant
Texas Children's Hospital, TMC
05.2005 - 02.2017
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Verified patient insurance coverage and collected required co-payments.
Education
Science Education
Houston Community College
Houston, TX
Course Completion- Texas All Lines Adjuster - Insurance Adjuster
Texas Adjuster Training Academy
Fort Worth, TX
04.2023
Diploma - Medical Assistant
National Institute of Technology
Houston, TX
05.2001
High School Diploma -
Columbia High School
West Columbia, TX
06.1999
Skills
Insurance policy coverage knowledge
Advanced computer skills
Highly motivated
Team Collaboration
Customer service and support
Computer Skills
Critical Thinking
Languages
Spanish
English
Timeline
Insurance Adjuster
04.2023 - Current
Patient Care Technician
Texas Children's Hospital, TMC
02.2017 - Current
Medical Assistant
Texas Children's Hospital, TMC
05.2005 - 02.2017
Science Education
Houston Community College
Course Completion- Texas All Lines Adjuster - Insurance Adjuster