Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexia Tontchev

1700 Embassy Dr, West Palm Beach,FL

Summary

Dedicated Customer Experience Coordinator with proven strengths in customer service, teamwork, and problem-solving. Committed to enhancing customer satisfaction and operational efficiency in high-volume retail environments.

Overview

5
5
years of professional experience

Work History

Customer Experience Coordinator

TJX Companies
West Palm Beach, FL
06.2022 - Current
  • Managed the front-end operations and transactions
  • Supervised 15+ cashiers and associates
  • Organized merchandising by department
  • Efficiently represented the TJX rewards loyalty program
  • Applied seamless customer service experience to high volume retail store
  • Coached and trained new associates with the front end and customer experience/loyalty
  • Administered computer skills examinations to new associates in-training

Retail Sales Associate

TJX Companies
West Palm Beach, FL
08.2021 - 06.2022
  • Store recovery
  • Store maintenance
  • Front end Cashiering
  • Markdowns
  • Worked in 4 different departments; fitting room, home, mens/kids, and beauty

Education

Bachelor of Business Administration, B.S

Palm Beach Atlantic University
West Palm Beach, FL
06-2027

High School Diploma -

Broward Virtual School
Coconut Creek
06-2022

Skills

  • Proficient with Microsoft Office, Word, Powerpoint, Excel, and Access
  • Familiar with SPSS statistical software, Python, and Oracle
  • Patience and composure
  • Training and coaching
  • Opening and closing procedures
  • Human Resource management
  • Cross-functional coordination
  • Product knowledge
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking
  • Interpersonal skills

Languages

English
Native or Bilingual
Spanish
Limited Working
Portuguese
Elementary
Japanese
Elementary

Timeline

Customer Experience Coordinator

TJX Companies
06.2022 - Current

Retail Sales Associate

TJX Companies
08.2021 - 06.2022

Bachelor of Business Administration, B.S

Palm Beach Atlantic University

High School Diploma -

Broward Virtual School

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