Alexia Woodard
Olive Branch,MS
Summary
Pragmatic professional with solid experience in various medical roles. Adept at implementing strategic business plans, driving growth, and improving operations. Skilled in time management and customer relations. Detail-oriented team player with strong organizational and technical skills.
Overview
4
4
years of professional experience
Work History
Remote Billing Specialist
United Healthcare- Optum
06.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
Eligibility Specialist
Cigna
12.2021 - 01.2023
- Communicated with people from various cultures and backgrounds on application process via phone, chat, and email.
- Followed guidelines when reviewing applicant data to determine eligibility for insurance and benefits assistance, while keeping sensitive information private.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Maintained positive customer relations by addressing problems within customer insurance head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Remote Patient Service Representative
Christ Community Health Service
08.2019 - 08.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone, chat, and through email.
Education
Bachelor of Arts - Education, Psychology, History
University of Missisippi
Oxford, MS08.2023
Skills
- Administrative Procedures
- Records Management Systems
- Complex Problem-Solving
- HIPAA Education
- Professional Correspondence
- Information Updates
- Patient Assessments
- Patient Monitoring
- Conflict Resolution
- Customer Service
- Quick Typing
- Problem Solving
- Technical Proficiency
Timeline
Remote Billing Specialist
United Healthcare- Optum
06.2023 - Current
Eligibility Specialist
Cigna
12.2021 - 01.2023
Remote Patient Service Representative
Christ Community Health Service
08.2019 - 08.2021
Bachelor of Arts - Education, Psychology, History
University of Missisippi
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