Alexia Johnson
West Palm Beach,FL
Summary
With a proven track record at E.R. Bradley's Saloon, I excel in delivering outstanding customer service and mastering drink preparation, showcasing my hospitality service expertise and clear communication. My engaging personality and professionalism have consistently enhanced guest satisfaction, making me a reliable team player in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bartender
E.R. Bradley's Saloon
West Palm Beach, Florida
09.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Cowboy Jack's
Apple Valley, MN
02.2022 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/Pool Lifeguard
Mankato Golf Club
Mankato , MN
05.2019 - 09.2021
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Conducted safety checks on pool equipment and facility grounds to ensure guest safety.
- Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
- Performed rescues in emergency situations utilizing appropriate lifesaving techniques.
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
- Ensured proper use of rescue tubes, life rings, backboards and other lifesaving equipment.
- Responded quickly to any medical emergencies according to established protocols.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Filled out incident and accident reports and submitted to supervisor.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Adhered strictly to emergency action plans.
- Recognized swimmers in need of assistance and acted quickly.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Lifeguard
Mankato Family YMCA
Mankato, MN
05.2019 - 09.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Education
High School Diploma -
Mankato West High School
Mankato, MN05-2021
Some College (No Degree) - Ministry Leadership Studies
Palm Beach Atlantic University
West Palm Beach, FLSkills
- Highly reliable
- Service-oriented mindset
- Courteous
- Clear and effective communication
- Anticipating guest needs
- Hospitality service expertise
- Engaging personality
- Outstanding customer service
- Professionalism
- Teamwork skills
- Time management abilities
Affiliations
- Volunteer at the Palm Beach Chamber of Commerce
- I enjoy practicing yoga
- I dedicate 10 hours per week of self-education on wellness, holistic health, and self-actualization
- I enjoy reading books
- I love cooking new, healthy recipes
- I consider myself an adventurer. I love to travel and spend time outside at the beach, long boarding, snorkeling, hiking, etc. Along with my favorite winter activity... snowboarding!
Timeline
Bartender
E.R. Bradley's Saloon
09.2023 - Current
Server
Cowboy Jack's
02.2022 - 06.2023
Server/Pool Lifeguard
Mankato Golf Club
05.2019 - 09.2021
Lifeguard
Mankato Family YMCA
05.2019 - 09.2021
High School Diploma -
Mankato West High School
Some College (No Degree) - Ministry Leadership Studies
Palm Beach Atlantic University
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