Alexiana McCurley
Louisville,KY
Summary
Dynamic and compassionate healthcare professional with a proven track record at Tender Love & Care, adept in vital signs monitoring and providing emotional support. Excelled in enhancing patient independence and coordinating healthcare, achieving high levels of patient satisfaction. Skilled in CPR, with a strong ability to adapt and excel in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Taker
Tender Love & Care
06.2023 - Current
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Maintained accurate inventory of medical supplies and equipment necessary for efficient daily operations within the facility or home setting.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Pharmacy Technician
CVS Pharmacy
12.2022 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
Customer Service Representative
Walmart
04.2021 - 10.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and backed up other customer service managers.
Package Handler
UPS
06.2020 - 02.2022
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maintained clean, orderly work environment free of hazards.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors about delays or other issues with shipments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
Education
Associate of Applied Science - Political Science
University of Kentucky
Lexington, KYAssociate of Science - Nursing
Sullivan University
Louisville, KY06-2026
Skills
- Vital signs monitoring
- Dementia care
- Compassionate care
- Personal hygiene assistance
- Emotional support
- Feeding assistance
- Adaptive learning
- Mobility assistance
- Healthcare coordination
- Physical therapy support
- Basic life support
- CPR certification
Certification
- Adult CPR/AED certification – American Red Cross.
Timeline
Patient Care Taker
Tender Love & Care
06.2023 - Current
Pharmacy Technician
CVS Pharmacy
12.2022 - 10.2024
Customer Service Representative
Walmart
04.2021 - 10.2022
Package Handler
UPS
06.2020 - 02.2022
- Adult CPR/AED certification – American Red Cross.
Associate of Applied Science - Political Science
University of Kentucky
Associate of Science - Nursing
Sullivan University
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