Dhrupaben Dixit
Katy,TX
Summary
Diligent Customer Care Representative equipped to manage high-volume incoming calls and customer inquiries. swift manager of claim process. Remains calm, level-headed and analytical in face of challenging demands. Builds rapport and addresses concerns quickly and effectively to improve customer relations, enhance loyalty and increase sales.
Overview
9
9
years of professional experience
Work History
Patient Care Taker
Friendship Care Home
06.2023 - Current
- Assisted with mobility by turning, positioning and ambulating patients
- Dressed wounds, helped with procedures, and replenished room supplies
- Prepared, organized and utilized supplies and equipment to prevent wastage
- Light cooking for the patient, helping patient do the grocery and other daily needs shopping
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
Customer Care Representative
La Rubino Surfaces
10.2022 - 06.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Assisted call-in customers with questions and orders.
Patient Care Representative
Sunshine Global Hospital
02.2016 - 03.2021
- Initiated outbound administrative requests for medical records and specialty appointment booking
- Welcomed patients upon arrival, communicated patient arrivals to team and managed patient visit expectations
- Assisted new patients with comprehension and completion of appropriate paperwork
- Assisted Registered Nurse with patient body checkup including measuring body vital signs i.e blood pressure checkup, weight checkup, pulse, and other vital signs
- Served as a liaison between patients, their families, medical staff, and doctors and provide solutions to patients concerns
- Maintained, organized, and secured patient paper based medical records and other information.
Education
High School secondary certificate -
Panchshil Vidhyalaya
Vadodara, GujaratSkills
- Point of sale system
- Email correspondence
- Claims monitoring
- Call logging
- Database research
- Complaint resolution
- Microsoft office
- Technical Aptitude - Quick learner of software and technical tools related to healthcare
- Attention to detail: - Strong focus on accuracy and safety in all tasks
- Vital signs monitoring
- Compassionate Care
- Personal Hygiene Assistance
Timeline
Patient Care Taker
Friendship Care Home
06.2023 - Current
Customer Care Representative
La Rubino Surfaces
10.2022 - 06.2023
Patient Care Representative
Sunshine Global Hospital
02.2016 - 03.2021
High School secondary certificate -
Panchshil Vidhyalaya
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