ALEXICEYA VIDOT
Alexandria,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Apex Solutions
09.2023 - Current
- Coordinated and managed logistics operations for government agencies, ensuring timely and accurate delivery of critical supplies and materials
- Prepared and delivered comprehensive reports on logistics performance metrics to senior management, facilitating data-driven decision-making processes
- Demonstrated proficiency in utilizing government-specific software systems for tracking and managing inventory levels
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated with colleagues and co-workers to deliver quality customer experience.
COMPUTER OPERATOR
IGT Global Solutions
05.2022 - 08.2023
- Provided expert assistance to internal stakeholders and clients, guiding them through intricate processes over the phone to establish secure systems and swiftly resolve IT concerns.
- Using analytical techniques to gain target information while supporting major complex multi-defendant investigations.
- Proficient in scripting languages and security monitoring demonstrating capabilities in programming.
- Cultivated robust working relationships with customers and professionals, fostering collaboration with software engineers to fortify IT measures.
- Solid understanding of information security practices and principles.
- Documented and disseminated analytic findings.
E5 RANK
UNITED STATES NAVY
03.2015 - 03.2020
- Commanded over 20 sailors for 3 years
- Established goals for improvement of performance while coordinating activities of subordinate personnel to support mission success
- Worked collaboratively with cross-functional teams of military personnel to analyze schematics, blueprints and charts
- Utilized government and public source datasets to conduct comprehensive analyses
- Executed computer operations and data management tasks with precision and efficiency, maintaining the highest level of data security
- Developed collaborative skills and adjusted to changing demands and requirements, safely executing tasks and developing plans during emergency situations
- Continuously improved processes while initiating responsibility for team and all relative tasks and training duties.
FLOOR SUPERVISOR
Health Net Federal Services LLC
11.2011 - 02.2015
- Managed schedule for 10 team members with focus on effective coverage of Veterans' needs
- Evaluated work of 10 floor employees to improve performance
- Held team meetings to gain feedback, provide updates and set policies
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Proactively resolved conflicts promptly among physicians, nurses, and other healthcare employees to effectively execute workflow and administrative tasks
- Entered patient insurance, demographic and health information into software and confirmed administrative records accurately
- Provided comprehensive assistance to all parties, including patients, staff members and insurance company representatives
- Prioritized and or organized a myriad of tasks to efficiently accomplish service goals
- Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and fluctuating workloads
- Collaborated with workers and managers to proactively solve work-related problems
- Counseled and engaged with employees on varying levels regarding work-related activities, personal growth opportunities and/or career development.
Education
Bachelor of Science - Information Technology
Google Internship
UNC Chapel Hill01.2020
Associate of General Studies -
American Public University System
Charles Town, WV09.2020
Bachelor Of Science - Cyber Security, Intelligence -
American Public University System
Charles Town, WV06.2022
Skills
- SECRET CLEARANCE
- Network
- CompTIA Security
- Penetration Testing
- Cloud Security
- Mobile Security
- Risk Management
- Mitigation Strategies Development
- Cybersecurity Education and Training Support
- Continuous Learning
Timeline
Customer Service Specialist
Apex Solutions
09.2023 - Current
COMPUTER OPERATOR
IGT Global Solutions
05.2022 - 08.2023
E5 RANK
UNITED STATES NAVY
03.2015 - 03.2020
FLOOR SUPERVISOR
Health Net Federal Services LLC
11.2011 - 02.2015
Bachelor of Science - Information Technology
Google Internship
Associate of General Studies -
American Public University System
Bachelor Of Science - Cyber Security, Intelligence -
American Public University System
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