ALEXIE BROWN
Atlanta,GA
Summary
Results-oriented Account Manager with over 7 years of experience in driving pipeline generation, account expansion, and revenue retention. Managed accounts generating $1.5M+ annually, achieving 20% year-over-year growth while ensuring high customer retention through consultative selling and strategic relationship management. Expertise in upselling, cross-selling, forecasting, and CRM management.
Overview
8
8
years of professional experience
Work History
Account Manager
Bone Safety Signs
Atlanta, Georgia
01.2022 - Current
- Manage $1.5M+ annual book of business across national accounts
- Grew top house account revenue by 20% year-over-year through strategic pricing and expansion initiatives
- Lead contract negotiations and renewal discussions generating $1.5M+ annually
- Maintained strong retention through proactive account planning and relationship management, resulting in client loyalty
- Identified upsell and cross-sell opportunities across product lines and distributor networks, enhancing revenue potential
- Collaborated with operations to streamline fulfillment processes, boosting customer satisfaction
- Develop onboarding frameworks for new clients to accelerate time-to-value
Senior Sales Development Representative
Bone Safety Signs
Atlanta, Georgia
06.2020 - 01.2022
- Drove regional revenue growth through targeted outbound prospecting and strategic account expansion
- Managed 75+ active accounts, strengthening distributor partnerships and enhancing customer relationships
- Executed upsell and cross-sell initiatives, boosting average account value and maximizing revenue potential
- Reduced order fulfillment lead times by improving internal workflows
- Handled escalations and customer concerns while preserving long-term revenue relationships
- Surpassed monthly outbound activity and pipeline targets
Sales Development Representative
Bone Safety Signs
Atlanta, Georgia
01.2019 - 06.2020
- Generated qualified leads through targeted outbound prospecting, enhancing pipeline for sales team
- Scheduled meetings and created opportunities, contributing to success of inside sales team
- Improved order processing efficiency and accuracy
- Maintained CRM data accuracy and tracked key performance metrics to support sales initiatives
- Supported revenue team in achieving quarterly growth objectives
Services Solutions Specialist (Microsoft SSSP)
N3 Results, LLC
Atlanta, Georgia
11.2019 - 01.2020
- Facilitated inside sales teams' identification and closure of Microsoft support solutions
- Supported solution positioning and technical discovery to enhance customer understanding
- Aided pipeline development and opportunity qualification to drive sales readiness
Microsoft Azure Customer Success Manager
N3 Results, LLC
Atlanta, GA
08.2018 - 11.2019
- Managed post-sale relationships for Microsoft Azure clients, enhancing solution adoption through tailored cloud guidance
- Conducted 60+ daily customer engagements to foster solution adoption and drive account growth
- Identified expansion opportunities and partnered with sales to generate incremental revenue
- Prospected and built pipeline within Fortune 500 accounts
Education
Bachelor of Science - Public Relations
Georgia Southern University
Statesboro, GA05-2017
Skills
- Account Management
- Revenue Growth & Expansion
- Pipeline Generation
- Prospecting & Lead Qualification
- Contract Negotiation
- Customer Retention Strategy
- Cross-Selling & Upselling
- Strategic Account Planning
- Forecasting & Territory Management
- CRM & Sales Tools
- Microsoft Azure
- Business Development
- Sales Forecasting
- CRM Platforms
- SAP
- Salesforce
- Excel
- Cold Calling & Prospecting
- Contract Negotiation
- Pipeline Management
Timeline
Account Manager
Bone Safety Signs
01.2022 - Current
Senior Sales Development Representative
Bone Safety Signs
06.2020 - 01.2022
Services Solutions Specialist (Microsoft SSSP)
N3 Results, LLC
11.2019 - 01.2020
Sales Development Representative
Bone Safety Signs
01.2019 - 06.2020
Microsoft Azure Customer Success Manager
N3 Results, LLC
08.2018 - 11.2019
Bachelor of Science - Public Relations
Georgia Southern University