Aleximae Martin
Chicago,IL
Summary
I am a reliable and upbeat individual who is successful at promoting customer satisfaction and loyalty, utilizing consultative techniques and diligent attention to individual needs. I am knowledgeable about product merchandising, payment processing, as well as cleaning and organizing. I am a dedicated and dependable relationship-builder who encompasses excellent organizational strengths and superior work ethic in and out of sales lead positions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
DSW Designer Shoe Warehouse
09.2021 - Current
- Assisted customers utilizing comprehensive product knowledge and provided exceptional customer service to promote a positive shopping experience.
- Processed transactions (card and cash) accurately and efficiently, using point-of-sale systems. Managed returns, exchanges, and refunds alike with store policy.
- Maintained inventory, restocked merchandise and organized displays accordingly.
- Resolved customer inquiries and concerns promptly through excellent communication skills, and maintained a positive demeanor under high-pressure situations, such as peak hours, holidays, and semi-annual sales.
- Prepared merchandise for sales floor by pricing or tagging. Handled online orders and in-store pickups with accuracy, ensuring repeat business.
- Trained to new sales associates on sales techniques and store procedures in order to maintain consistent customer service.
Sales Associate
Lucky Brand Jeans
06.2021 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Monitored sales performance (conversion rates, individual sales goals, and other metrics) to identify areas for improvement and boost store profitability.
- Engaged with customers to build rapport.
- Contributed to visual merchandising efforts that showcased products effectively.
- Provided personalized shopping experiences for every customer, remembering their preferences, asking follow-up questions, and offering tailored recommendations using my product knowledge.
Sales Associate
The Children's Place
06.2021 - 09.2021
- As a store meant for younger individuals, I had to engage in friendly conversations with customers and their children to better uncover their needs.
- Stocked larger amounts of merchandise, clearly labeling items, and arranging according to size, color, and gender.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Guest Advocate
Target
03.2020 - 05.2020
- Streamlined checkout processes, reducing wait times and enhancing overall customer satisfaction.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Exercise Science With Focus On Kinesiology
North Park University
Chicago, IL05-2027
Associate of Arts - Social Work/Psychology
City Colleges of Chicago
Chicago, IL05-2022
Skills
- Communication and people skills
- Conflict resolution, problem-solving skills
- Rapport building
- Organization and cleanliness maintenance
- Teamwork and collaboration
- Time management; Reliability and punctuality
- Multi-tasking strength
- Exceptional customer service
- Sales and POS expertise
- Client retention strategies
Certification
- Certified Personal Trainer via NASM, currently in-progress
Languages
English
Native or Bilingual
Spanish
Limited Working
Tagalog, Filipino
Limited Working
Timeline
Sales Associate
DSW Designer Shoe Warehouse
09.2021 - Current
Sales Associate
Lucky Brand Jeans
06.2021 - 01.2023
Sales Associate
The Children's Place
06.2021 - 09.2021
Guest Advocate
Target
03.2020 - 05.2020
Bachelor of Science - Exercise Science With Focus On Kinesiology
North Park University
Associate of Arts - Social Work/Psychology
City Colleges of Chicago