Christine Nott Shadburne Fergus
Safeway
Tumwater,WA
11
Years of experience
Engaging professional with exceptional communication and relationship-building skills. Known for delivering outstanding customer service, effectively resolving inquiries, and contributing to a welcoming store environment that boosts customer loyalty.
Work History
Sales Associate
4 Years 2 Months- Assisted customers with product selection and inquiries to improve shopping experiences.
- Operated cash registers accurately to support smooth transaction processes and enhance customer satisfaction.
- Worked collaboratively with teammates to uphold store cleanliness and comply with safety standards.
- Utilized point-of-sale systems for processing sales, returns, and exchanges effectively.
- Engaged in promotional activities, informing customers about sales and special offers to drive sales growth.
- Supported training of new staff on store policies, procedures, and customer service best practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Special Project Union Representative
9 Months- Negotiated contract terms and resolved workplace disputes through grievance procedures.
- Advised members on labor agreements, rights, and disciplinary policies.
- Represented employees in meetings with management and human resources.
- Interpreted collective bargaining language to ensure consistent policy enforcement.
Cashier
6 Years 4 Months- Processed cash, card, and mobile payments accurately while balancing register till.
- Resolved customer questions and payment discrepancies with professional, courteous service.
- Maintained organized checkout areas, replenished supplies, and supported store readiness.
- Verified pricing, scanned merchandise, and applied discounts following store policies.
Education
GED
Skills
Listening skills
Excellent people skills
Outgoing personality
Cash handling
Verbal/written communication
Cash register operation
Cash handling accuracy
Sales expertise
Conflict resolution
Product sales
Customer needs assessment
Sales strategies
Meeting deadlines
Upselling
Adapt to diverse groups
Cleaning techniques
Guest relations
Sales training
Flexible schedule
Store opening and closing
Retail store operations
Payment processing
Strategic planning
Inventory tracking
Sales development
Building rapport
Inventory control
Merchandise display
Product recommendations
Order processing
Sales goals attainment
Display setup
Listening skills
Point of sale operation
Relationship selling
Product promotions
Business development
Persuasion techniques
Sales trends
Shipment processing
Promotional support
Fitting room maintenance
Cold calling
Product demonstrations
Sales forecasting
CRM software proficiency
Dispute mediation
Dining area maintenance
Money transfer systems
Expert in [subject]
Sales pipeline management
Friendly and outgoing
Verbal and written communication
Client retention strategies
Upselling and cross selling
Feedback implementation
Brand promotion
Professional demeanor
Superb time management
B2B sales and customer service
Hospitality and accommodation
Exchange coordination
Calm demeanor
Goal tracking
Prospecting and telemarketing
Energetic self-starter
Financial records analysis
Product guidance
Service oriented
Price quote preparation
New teller training
Lead database management
Written and oral communication skills
Retail loss prevention
Reading comprehension skills
Exceeds sales goals
Financial records oversight
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Exceptional customer service
Relationship building
Goal oriented
Outgoing personality
Money handling
Flexible schedule
Verbal/written communication
Stocking and receiving
Client service
Conflict resolution
Store opening and closing
Meeting deadlines
Professional demeanor
Fast learner
Attention to details
Adapt to diverse groups
Cleaning techniques
Payment processing
Display setup
Accomplishments
I am proud that I have completed two courses in organizing through South Sound Rising Organizing School. I am also proud of the nine month internship I participated in through my union, UFCW 367 called the "SPUR" program, Special Project Union Rep. I was learning to be a union representative. I am proud and honored to have been a state delegate at the WSLC Convention in July 2026. Hundreds of unions came together at this convention to vote on working standards, as well as recommend these standards to be considered by the AFL-CIO for national standards.
Timeline
Special Project Union Representative
UFCW 367
09.2025 - 06.2026Read More
Sales Associate
Safeway
08.2022 - CurrentRead More
Cashier
Fred Meyer
04.2016 - 08.2022Read More
Portland Community College
GED
Read More