Summary
Work History
Education
Skills
Timeline
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Alexine Gracien

West Palm Beach,FL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Work History

Customer Service Representative Remote

Allied Universal Security Services
West Palm Beach, FL
2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Sungas
Delray Beach, FL
2020 - 2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Data Entry Clerk

Liveops
West Palm Beach, FL
2021 - 2023
  • Maintained database by entering new and updated customer and account information.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Education

High School Diploma -

Lake Worth High School
Lake Worth, FL
01-2021

Associate of Science - Computer Science

Palm Beach State College
Lake Worth, FL

Associate of Science - Diagnostic Medical Sonography

Palm Beach State College
Lake Worth, FL

Skills

  • Complaint resolution
  • Report Generation
  • Data Entry
  • Paperwork Processing

Timeline

Customer Service Representative Remote

Allied Universal Security Services
2023 - Current

Customer Service Representative

Sungas
2020 - 2023

Data Entry Clerk

Liveops
2021 - 2023

High School Diploma -

Lake Worth High School

Associate of Science - Computer Science

Palm Beach State College

Associate of Science - Diagnostic Medical Sonography

Palm Beach State College

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Alexine Gracien