Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Cristina Corrales

Greeley,CO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Customer Service Representative Remote

Deckers Brands
Broomfield, CO
08.2020 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers with product selection, order placement, and payment processing.

Receptionist

R&G Painting
Greeley, CO
05.2014 - 11.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Cashier

Hobby Lobby
Greeley, CO
08.2011 - 02.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Greeley Central High School
Greeley, CO
05.2012

Skills

  • Account Updating
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Data Collection
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Positive and professional

Accomplishments

    Received an award for best performance and communication in 2021 from the deckers company.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative Remote

Deckers Brands
08.2020 - 02.2023

Receptionist

R&G Painting
05.2014 - 11.2018

Cashier

Hobby Lobby
08.2011 - 02.2013

High School Diploma -

Greeley Central High School

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Cristina Corrales