Alexis Acosta

The Urban Assembly Maker Academy (02M282)

• Provide technical support for a current population of over 530 students and 65 staff.
• Google Workspace Admin (DOE and Local): Administer 500+ staff and student accounts, groups, Google Drive, share drives, gmail and the school calendar. Manage and Install applications for over 1,500 devices. Create / synch all Google Classroom classes through LMS.
• Spiceworks Help Desk System: Manage and provide technical assistance and support for incoming tech tickets and issues related to computer systems, software, and hardware. Follow up with faculty and staff to ensure all issues have been resolved.
• JumpRope gradebook administration. Manage staff and student account enrollment for the platform, troubleshoot technical issues and configuration.
• Provide guidelines for student on how to manage their accounts: Password, PIN and security questions.
• Student Password Reset Admin: Point of contact for password resets for incoming and current students.
• Oversee the installation of new hardware and software.
• Create lists of technology supplies needed for the school year and on-going basis.
• Image, deploy and configure workstation PC's, laptops, iPads, Chromebooks, Printers and all peripherals in the school.
• Install, modify, and repair and troubleshoot over 1,500 computers including laptops, desktops and iMacs.
• Monitor internet outages, campus wide issues and escalate incidents to DiiT.
• Supervise the distribution and assignment of devices to students, teachers, staff and interns throughout the academic year. Maintain a record of device assignments in Device Hub, spreadsheets and other systems.
• Supervise the Student Tech Team: Train students on repairing, troubleshooting and resolving technical issues in the school.
• Train teachers and staff on proper technology use such as smartboard, proper laptop carts and lab maintenance.
• Create, design, laminate and print posters for school communication (guidelines, safety protocols, announcements and more).
• Support Audio/Visual set-ups for school events in school performance spaces, library, auditorium, cafeteria and on the field.
• Implement and manage Digital Signage technologies around the school (TV casting).
• Manage, support and troubleshoot the PA System (Create / upload the Bell schedule and sounds).
• Collaborate in grant proposals such as RESO-A to upgrade all smartboards and computers for the CTE department.
• Manage the CAASS System: Create ID Card Templates, take photos of all students, print and distribute ID cards
• Oversee purchase orders of all school technologies including computers, smartboards, supplies inventory, such as toner cartridges, storage devices, cables, connectors and adapters. Coordinate the disposal of obsolete equipment.
• Supervise and coordinate with Agilant Solutions, DOE vendors and DiiT for school projects, repairs and installations.
• Install network switches in office / classroom spaces, request VLAN modifications, and network content filter changes as needed.

Photography, Video and Live Broadcast

• Created a school photography studio: Set professional lighting, backdrops, and equipment.
• Photographed all senior portraits, staff portraits, and headshots.
• Edit and process all photos and videos using Adobe Lightroom, Photoshop, Premiere and Final Cut Pro.
• Provide professionally retouched images for the yearbook, school records, school website, social media and more.
• Captured photos and videos of school events, including assemblies, basketball games, performances, and ceremonies.
• Create professional-grade videos with high-quality audio for school interviews, announcements, and promotional content.
• Live broadcast the school graduation and previous Maker News.
• Manage the UA Maker YouTube channel.

• Re-imaged and optimized 50+ computers, provided technical equipment and peripherals to students, staff, and faculty through lending ensuring security and OS met.
• Proactively provided help desk support through email, phone and in person of available equipment while finding solutions for their problems.
• Tracked all equipment through internal office software while organizing department equipment for faster checkout.

• Company Overview: (Workforce Opportunity Services Consultant)
• MobileIron device management (MDM): Apple, Android and Windows device enrollment, configuration, email setup and troubleshooting.
• Answered end-user technology questions and provided general information regarding policies and service.
• Resolved technical issues with MAC OS X and Windows operating systems, hardware, software, and network connectivity.
• Windows and MAC computer imaging, deployment, upgrades, malware removal and encryption (FileVault and BitLocker).
• Printer configuration, network connection, installation and troubleshooting.
• Network activation, configuration and IP Address assignments.
• Collaborated with colleagues and other groups for complex issues.
• Escalated cases in an efficient manner as needed.
• Provided support to various offices, staff and hospital personnel.
• Worked on various projects in different locations, assisting with desktop support, relocations, upgrades, network configuration and troubleshooting.
• Managed assigned cases and logged all activities.
• Updated cases in a timely and detailed manner.
• Created and maintained accurate asset records for all devices worked on.
• (Workforce Opportunity Services Consultant)

• Company Overview: (Staffmark Consultant)
• Imaged and configured 200+ thin clients and desktops computers in the company's network.
• Technical and software IT support by email, phone and onsite for 600 users.
• Deployment and configuration of over 150 user computers, phones, printers and peripherals.
• Organized asset management and equipment inventory.
• Worked off-site to relocate offices (computers, phones, printers and other technologies).
• (Staffmark Consultant)

• Digitized, cataloged and managed art department images for University's online catalog.
• Enhanced images through Adobe Photoshop in order to ensure clarity for future reference and research.
• Contributed towards finishing University's digitization of all visual arts department materials/images that enhanced its collections for academic use.