Alexis Adair
Granbury
Summary
Versatile and dynamic professional with a proven track record at Allen Marine, enhancing customer satisfaction through personalized service and effective problem-solving. Skilled in relationship building and multitasking, adept at leading teams to exceed sales targets while maintaining professionalism and adaptability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front End Attendant
Tjmaxx
11.2022 - Current
- Developed strong product knowledge to assist customers in locating items throughout the store.
- Handled cash, credit, and other payment methods accurately and securely while processing transactions.
- Resolved customer complaints in a timely manner, consistently prioritizing their needs and concerns.
- Increased accuracy with inventory management tasks such as stocking shelves and updating product displays.
- Assisted in training new hires on front-end processes, sharing personal expertise for the benefit of the team.
- Enhanced customer satisfaction by providing efficient and friendly service at the front end.
- Maintained a clean and organized work area, promoting a positive store experience for customers.
- Provided exceptional customer service through active listening skills and empathetic communication techniques.
Lead Tour Representative
Allen Marine
04.2024 - 10.2024
- Developed strong relationships with local vendors, securing competitive pricing and exclusive offers for clients.
- Conducted comprehensive destination research to offer informed recommendations and up-to-date information.
- Enhanced customer satisfaction by providing personalized travel itineraries and addressing individual needs.
- Educated clients on local customs, traditions, and safety procedures during destination orientation sessions.
- Implemented effective time management strategies to balance administrative tasks with direct customer interactions.
- Resolved customer complaints promptly and professionally, maintaining high levels of client satisfaction.
- Delivered informative pre-trip presentations, setting expectations and preparing clients for their upcoming journeys.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 400+ people at once on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Demonstrated superior professionalism while interacting with customers and vendors.
Beauty Consultant
Sally's Beauty Supply
12.2023 - 04.2024
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
Education
Granbury High School
Granbury, TXSkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Self motivation
- Task prioritization
- Interpersonal skills
- Professionalism
- Adaptability
Timeline
Lead Tour Representative
Allen Marine
04.2024 - 10.2024
Beauty Consultant
Sally's Beauty Supply
12.2023 - 04.2024
Front End Attendant
Tjmaxx
11.2022 - Current
Granbury High School