Alexis Adams

Outbound Calling: contact health plan member via Phone to offer, explain and schedule in home or virtual health evaluation

Appointment management: Adjust, reschedule, and cancel appointments, managing clinician schedules efficiently

Data Entry & Systems: use company software for scheduling, tracking, and managing member information

Productivity: meet daily/ weekly targets for calls and scheduled visits

Team Collaboration: coordinate with others schedulers and operations teams

Assists members, providers, and customers by answering questions about health insurance plans, benefits, claims and coverage.

Communication- handle Inquiries via phone, email or chat, helping resolve issues and providing information about policies

Guest Service: Greet guest and assist when needs

Schedule reservations: managed booking, cancellation, room assignments and online requests

Communication: Answer multi-line phones, handle guest mail/messages

Financial Transaction: Process Payment (cash, Credit) handle cash drops, balance cash drawers and post charges

Problem Solving: Address & resolve guest complaints or issues calmly and efficiently

Lobby Maintenance: keep front desk area and lobby area organized and presentable