Viviana Gonzalez
San Antonio,TX
Summary
Dynamic professional with extensive experience at Zachry Construction Corporation, excelling in recruitment processes and candidate screening. Proven ability to enhance team collaboration and optimize appointment management, ensuring efficient operations. Recognized for exceptional customer service and meticulous attention to detail, driving successful hiring outcomes and fostering positive candidate experiences. Organized Schedule Coordinator with experience in managing complex scheduling systems, ensuring smooth operations and maximizing efficiency. Known for strong problem-solving skills, adept at identifying issues within schedules and implementing effective solutions. Demonstrated ability to improve processes, contributing to enhanced workflow and overall productivity. Skilled in maintaining excellent communication lines among team members regarding schedule changes or updates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Schedule Coordinator
Dermatology Associates Of San Antonio
San Antonio, TX
01.2024 - 11.2024
- Coordinated patient appointments using electronic scheduling software.
- Managed daily schedules for dermatology providers and staff.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Assisted in verifying insurance information for patient visits.
- Collaborated with medical staff to optimize appointment flow and reduce wait times.
- Resolved scheduling conflicts to ensure efficient clinic operations.
- Maintained accurate records of patient interactions and appointments.
- Provided exceptional customer service while addressing patient inquiries and concerns.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
- Managed communications among internal staff members regarding upcoming activities.
- Utilized scheduling software to manage resources and track progress of projects.
Property Manager
Sylis Property
San Antonio, TX
03.2021 - 10.2023
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs for efficient property upkeep.
- Developed strong relationships with tenants to facilitate open communication and address concerns.
- Oversaw lease agreements and ensured accurate documentation for all rental transactions.
- Implemented marketing strategies to attract new tenants to vacant properties.
- Trained and mentored junior staff in property management best practices.
- Utilized property management software to track payments and manage tenant information.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Met with prospective tenants to show property and assess applications or sign leases.
HR Recruiter
Zachry Construction Corporation
San Antonio, TX
03.2018 - 01.2021
- Collaborated with hiring managers to identify staffing needs and job requirements.
- Conducted candidate screenings to assess qualifications and fit for positions.
- Facilitated interview processes by scheduling and coordinating candidate meetings.
- Utilized applicant tracking systems to maintain candidate records and streamline hiring.
- Managed job postings across multiple platforms to attract diverse talent pools.
- Developed and maintained relationships with external recruitment agencies and partners.
- Provided training sessions for hiring teams on effective interviewing techniques.
- Assisted in creating recruitment marketing materials to promote employer branding efforts.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Source qualified candidates through online job boards, social media networks, referrals.
- Consulted with hiring teams on effective interviewing techniques when selecting candidates.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Developed and implemented recruiting plans to meet staffing goals.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Explained job duties, compensation and benefits to potential candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Performed reference checks on finalist candidates prior to extending offers of employment.
- Developed and implemented recruiting strategies to attract qualified candidates.
Medical Office Assistant
Border Region Behavioral Health Center
Laredo, TX
01.2014 - 02.2018
- Scheduled patient appointments and managed daily office calendar.
- Assisted healthcare providers with patient intake and documentation.
- Processed insurance claims and verified patient eligibility information.
- Maintained electronic health records and ensured data accuracy.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Coordinated referrals to specialists and managed outgoing communications.
- Ensured compliance with healthcare regulations and confidentiality standards.
- Trained new staff on office procedures and patient interaction protocols.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
Education
High School Diploma -
Rialto High School
Rialto, CA01-2002
Skills
- Appointment management
- Insurance verification
- Data entry accuracy
- Patient coordination
- Property management
- Tenant relations
- Recruitment processes
- Candidate screening
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Office administration
- Deadline oriented
- Task delegation
- Meeting scheduling
- Calendar management
- Scheduling optimization
- Production coordination
- Master scheduling
- Statistics skills
- Written communication
- Problem-solving
- Multitasking Abilities
- Performance monitoring
- Information management
- Task prioritization
- Research and analysis
- Teamwork
- Employee evaluation
- Leadership development
- Data Entry Management
- Microsoft office
Certification
- Hipaa Security
- Hipaa Awareness for Healthcare Providers
- Medicare/Medicaid Fraud Waste And Abuse Training
Languages
English
Professional
spanish
Professional
Timeline
Schedule Coordinator
Dermatology Associates Of San Antonio
01.2024 - 11.2024
Property Manager
Sylis Property
03.2021 - 10.2023
HR Recruiter
Zachry Construction Corporation
03.2018 - 01.2021
Medical Office Assistant
Border Region Behavioral Health Center
01.2014 - 02.2018
High School Diploma -
Rialto High School
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