MARI PEREZ
San Antonio,Tx
Summary
Dynamic fraud prevention specialist with experience at JP Morgan Chase, adept at analyzing transaction data and enhancing fraud detection strategies. Proven ability in case management and effective communication, ensuring compliance and timely responses to suspicious activities. Recognized for attention to detail and problem-solving skills in high-pressure environments.
Experienced with fraud detection and prevention techniques, ensuring protection of organizational assets. Utilizes advanced analytical skills to identify and investigate suspicious activities. Track record of implementing effective fraud prevention strategies and maintaining compliance with regulatory standards.
Overview
15
15
years of professional experience
Work History
Emm Fraud Specialist
JP Morgan Chase
09.2025 - Current
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Assisted in investigations of suspicious account activity and reported findings to senior analysts.
- Monitored alerts generated by fraud detection systems to ensure timely responses.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
- Adapted quickly to changing regulations and industry standards related to fraud prevention.
- To be able to successfully do the job, we utilize about 6 different platforms to complete one call.
- Its about 60 to 80 calls a day
- We have metrics for Quality Assurance that have to be met.
- We utilized 2 monitors.
Loan Servicing Associate
Wells Fargo
08.2010 - 11.2016
- Managed loan servicing processes to ensure compliance with regulatory requirements.
- Facilitated smooth loan transactions, coordinating with title companies, escrow agents, and other stakeholders throughout the process.
- Collaborated with legal counsel during foreclosure proceedings, providing necessary documentation and support throughout the process.
- During a day, the number of calls would be anywhere from 60 to 80 calls a day
Education
High School Diploma -
Southside Isd
San Antonio, TX05.1999
Skills
- Fraud prevention
- Banking operations
- Verbal and written communication
- Telephone and email etiquette
- Fraud detection
- Transaction review
- Procedure review
- Case management
- Effective communication
- Call management
- Proficient in Microsoft Word, Excel, and can type 28 wpm
- Activity monitoring
- Transaction monitoring
- Cybersecurity awareness
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Emm Fraud Specialist
JP Morgan Chase
09.2025 - Current
Loan Servicing Associate
Wells Fargo
08.2010 - 11.2016
High School Diploma -
Southside Isd