Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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GERAUD W. JOHNSON

GERAUD W. JOHNSON

FORT WORTH,TX

Summary


Diligent Fraud Specialist/Lead Subject Matter Expert with strong background in identifying and mitigating fraudulent activities. Successfully led multiple investigations resulting in prevention of significant financial losses. Demonstrated expertise in risk analysis and fraud detection techniques.

Overview

6
6
years of professional experience

Work History

Fraud Specialist III/Lead Subject Matter Expert (Reg E, IBP, EMM, DR)

JPMorgan Chase
05.2021 - 08.2024
  • Uphold corporate-wide initiatives such as maintaining AHT, Decision quality, and First call resolution to adhere to metric-driven environment and business level goals
  • Implement improvements to training classes by utilizing training sessions to educate stakeholders and project teams for approximately 53 incoming new hires per quarter to ensure learning materials are clear and concise and help Fraud Claim/Fraud Hotline specialists
  • Develop specialists and upcoming SMEs by conducting call reviews/coaching, overlook operations, and implement Plan of Actions when needed, upholding specialists to Standard Work Instructions
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Accurately File claims accurately under Fraud and Non-Fraud Scenarios and for Chase Online transfers/payments (Zelle, Wires, Real Time Payments (RTPs), Bill Payments, Account Transfers, and etc.
  • Responsible for the restricting, Freezing, Un-restricting, and blocking/unblocking of the online profiles depending on the conditions that need to be met and for Citing Bank Initiated Closures
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
  • Conducted regular audits of fraud controls, ensuring compliance with regulatory standards and identifying areas for improvement.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.

Juvenile Detention Supervisor

Brazos County Juvenile Detention Center
10.2018 - 07.2021
  • Prepared reports and other documentation in accordance with applicable standards, policies and procedures
  • Administered medications, transported youths to appointments, processed intake assessments or discharges, disciplined youths, and restrained youths abiding by TAC343 standards
  • Developed and executed comprehensive staff training programs, resulting in improved performance and adherence to policies.
  • Coordinated assigned shifts effectively and efficiently and maintained the proper staff to client ratio for coverage according to licensing standards
  • Conducted inspections, drills, cell searches and physical searches of youths when contraband is suspected
  • Managed daily operations for efficient functioning of juvenile detention center.

Education

MBA - Business Administration And Management

Southern New Hampshire University
2500 N River R, Manchester
12.2024

Bachelor of Business Administration - Business Administration And Management

Prairie View A&M University
Prairie View, Texas
12.2017

Skills

  • Verbal and written communication

  • Transaction monitoring

  • Training & Development

  • Critical thinking

  • Anti-fraud systems

  • Proficient in Microsoft Office

  • Trained in Tableau

  • Conflict resolution

  • Microsoft Office

  • Cybersecurity awareness

  • Fraud prevention

Accomplishments

    NSLS (National Society of Leadership and Success) member

Timeline

Fraud Specialist III/Lead Subject Matter Expert (Reg E, IBP, EMM, DR)

JPMorgan Chase
05.2021 - 08.2024

Juvenile Detention Supervisor

Brazos County Juvenile Detention Center
10.2018 - 07.2021

MBA - Business Administration And Management

Southern New Hampshire University

Bachelor of Business Administration - Business Administration And Management

Prairie View A&M University

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GERAUD W. JOHNSON