Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
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Miguel Velazco Mijares

Miguel Velazco Mijares

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Fraud Specialist 1 FHL Online EMM

JP Morgan Chase
04.2022 - Current
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reviewed transactions and customer accounts to identify any suspicious activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of fraud.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Provided constructive feedback for continuous improvement of internal processes, directly impacting customer experience quality.
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Increased consistency in employee performance evaluations by standardizing training materials across all departments.

Production Overnight Specialist

HEB
09.2021 - 04.2022
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Selected items for specials and marked down items to reduce losses.
  • Priced produce to achieve margin and sales goals.
  • Orchestrated performance-oriented environment by closely supporting team members.

Customer Service Representative

VIA Metropolitan Transit
12.2019 - 12.2020
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responsible for providing bus information
    regarding bus routes, schedules, and time points for various locations throughout the San Antonio and Via Transit coverage area
  • Monitored critical incidents and disturbances around VIA locations and stations; coordinated between central station and VIA Transit police for best emergency response option.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Brackenridge High School
San Antonio, TX
06.2013

Skills

  • Bilingual (Fluent in English and Spanish)
  • MS Word
  • Excel
  • PowerPoint
  • Fraud Detection
  • Loss Prevention

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fraud Specialist 1 FHL Online EMM

JP Morgan Chase
04.2022 - Current

Production Overnight Specialist

HEB
09.2021 - 04.2022

Customer Service Representative

VIA Metropolitan Transit
12.2019 - 12.2020

High School Diploma -

Brackenridge High School

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Miguel Velazco Mijares