Miranda Guerrero
Chula Vista,CA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success by achieving all company goals and objectives. Reliable and driven, with strong time management and prioritization abilities, Goal-oriented with an impressive performance record and well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows. A Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Associate Banker Market Expansion
Jp Morgan Chase Chase
San Diego , CA
2023.12 - Current
- Assisted customers with account opening and maintenance.
- Provided customer service by attending to their inquiries and requests for information.
- Established strong relationships with customers to increase customer loyalty.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Maintained accurate records of all customer accounts and transactions.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Modified, opened and closed customer accounts.
- Advised customers on bank products, services and financial planning options.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Bank Teller
Jp Morgan Chase Chase
San Diego
2022.07 - 2023.11
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Provided assistance to other tellers during peak business hours as needed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Reconciled cash and checks against computer records at end of shift.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Eyelash Extension Technician
Home Based
San Diego , CA
2019.03 - Current
- Managed client expectations by providing realistic results based on their needs.
- Cleaned and sanitized tools before each use to ensure a safe and hygienic service.
- Consulted with clients regarding their desired look before beginning treatments.
- Greeted customers and answered their questions about eyelash extension services.
- Applied individual synthetic lashes to clients' natural lashes using tweezers and adhesive.
- Kept work area clean and organized at all times according to company policies.
- Assisted with booking appointments, taking payments, and managing client records in the salon software system.
- Removed old sets of lash extensions from clients prior to applying new ones.
- Provided detailed information on the different types of eyelash extensions available, including length, curl, thickness, and color.
Pinata District/Cashier and Sales(Assistant Manager)
Piñata district
Bonita , CA
2019.04 - 2021.07
- Greet customers as they arrive, assist them with picking out the right items for their party
- Collecting payments, social media promoting the business
- Taking special orders for custom pinatas
- Cross Sell all products, stocking merchandise
- Updating merchandise, keeping the store clean at all times, ordering stock, opening and closing register, making special promotions for customers, dealing with customers complaints and concerns.
Great Clips/Hairstylist (Sales Associate)
Chula Vista
2019.11 - 2020.03
- Greet all Clients as they arrive, assist them with haircuts, shampooing clients hair, checking clients in and out, cashier register, booking appointments, answering phone calls, selling products, restocking merchandise, open & closing salon, updating merchandise, responsible for retail sales, keeping salon clean at all times, escort clients to salon station, dealing with clients queries and complaints, helping with special promotions
Evian Salon and Spa/ Receptionist and Cashier
La Jolla
2019.07 - 2019.09
- Greet all clients professionally by name and escort all clients through the salon, answering telephones, booking appointments, Collecting payments (opening and closing salon and register), attend to the clients by serving them beverages, assisting salon stylists
- Keeping the salon clean at all times
- Promote and sell services and products and provide recommendations on additional services or products
- Stocking shelves, social media platforms
- Responsible for retail sales.
Charlotte Ruse/Sales Associate
Bonita
2018.07 - 2018.12
- Greet all customers, interact with all customers in the store, offer information about certain fashions, Cashier (open and close register), collecting payments, displaying fashion items, customer service, fold and organize clothes, offering customers special promotions.
Dental Claim Insurance/Dental billing Specialist
Chula Vista
2018.01 - 2018.06
- Maintaining insurance practices, requirements and forms, verifying claims going out clean, processing and following up insurance claims, reviewing patient accounts and determining appropriate billing distributions, reviewing past due bills, following up with patients and insurance companies on past due accounts.
Education
Cosmetology department / Cosmetology LICENSED -
San Diego City College
San Diego, CA03.2019
Certification -
Eyelash Extension Certified
San Diego2019-03
High School Diploma -
Bonita Vista High School
Chula Vista, CA06.2017
Skills
- Attention to detail
- Building customer loyalty
- Communication skills
- A-Class Customer Service
- Friendliness and courtesy
- Patience with customers
- Salesmanship
- Time Management
- Organized
- Excellent Multi-Tasker
- Cash Handling, accuracy detail
- Effective retail sales
- Team player
- Fast Learner
- Positive Attitude
- Technology
- Opening and closing procedures
- Money Handling
- Customer Service-Oriented
- Financial Planning
- Banking regulations
- New Account Setup
- Bank Sales
- Teller Support
- Customer Service
- Dual Control Vaults
- Account updating
- Audit Procedures
- Money transfers
- Appointment Scheduling
Interests
EYELASHES EXTENSIONS CERTIFIED , Completed program and working with clients on doing eyelash extensions, such as natural,hybrid, and volume look.
Languages
Languages
English
Professional
Spanish
Professional
Timeline
Associate Banker Market Expansion
Jp Morgan Chase Chase
2023.12 - Current
Bank Teller
Jp Morgan Chase Chase
2022.07 - 2023.11
Great Clips/Hairstylist (Sales Associate)
2019.11 - 2020.03
Evian Salon and Spa/ Receptionist and Cashier
2019.07 - 2019.09
Pinata District/Cashier and Sales(Assistant Manager)
Piñata district
2019.04 - 2021.07
Eyelash Extension Technician
Home Based
2019.03 - Current
Charlotte Ruse/Sales Associate
2018.07 - 2018.12
Dental Claim Insurance/Dental billing Specialist
2018.01 - 2018.06
Cosmetology department / Cosmetology LICENSED -
San Diego City College
Certification -
Eyelash Extension Certified
High School Diploma -
Bonita Vista High School
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