Royal Nguyen
Lavon
Summary
Detail-oriented professional with expertise in customer service and compliance. Proven experience in cross-department collaboration to enhance banking operations efficiency. Strong problem-solving skills and a track record of improving customer satisfaction through effective communication and relationship building. Committed to adapting quickly to new challenges and supporting team success.
Overview
8
8
years of professional experience
Work History
Associate Banker Market Expansion
JP Morgan & Chase
Garland
07.2022 - Current
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Generated reports on daily transactions for management review.
- Helped customers understand and use mobile applications and online banking.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Collaborated with other departments within the organization to ensure efficient delivery of services.
Bank Teller
JP Morgan & Chase
Garland
11.2018 - 05.2022
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer and balanced daily transactions.
- Adhered to bank policies and procedures for compliance and security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Restaurant Shift Manager
Popeyes
Dallas
03.2017 - 10.2018
- Supervised staff during shifts to ensure quality service and operations.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Resolved customer complaints in a timely manner.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
Education
Some College (No Degree) - Business Administration
Dallas College
Dallas, TXSkills
- Cross-department collaboration
- Compliance adherence
- Time management
- Cross-selling and referrals
- Customer knowledge
- Attention to detail
- Banking regulations
- Relationship development
Languages
English
Full Professional
Vietnamese
Full Professional
References
References available upon request.
Timeline
Associate Banker Market Expansion
JP Morgan & Chase
07.2022 - Current
Bank Teller
JP Morgan & Chase
11.2018 - 05.2022
Restaurant Shift Manager
Popeyes
03.2017 - 10.2018
Some College (No Degree) - Business Administration
Dallas College
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