Mandy Hanway
Alamogordo
Summary
Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Supervisor
Christus Trinity Clinic- Internal Medicine
10.2012 - Current
- Supported daily office operations by managing schedules and coordinating meetings.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing patient inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Learned office procedures and policies to provide effective administrative support.
- Organized office supplies and inventory to maintain operational efficiency.
- Provided support during onboarding of new staff by preparing necessary materials.
- Collaborated with team members to streamline communication within the office environment.
- Resolved billing discrepancies through effective communication with insurance and internal teams.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Oversaw appointment scheduling and itinerary coordination for both providers and personnel.
- Kept high average of performance evaluations.
Intermediate Supervisor
GCRMC-Women's Health Center
10.2019 - 03.2020
Medical Assistant
Internal Medicine Private Practice
01.2006 - 01.2012
- Managed patient scheduling, ensuring efficient appointment flow and reduced wait times.
- Utilized electronic health record systems for accurate data entry and management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
White Sands Women's Health Center
01.2000 - 01.2006
- Administered patient care through vital sign monitoring and medical history documentation.
- Assisted physicians with examinations, minor procedures, and injections.
- Trained new staff on office protocols, enhancing team efficiency and service quality.
Education
High School Diploma -
NMSUA
Alamogordo, NMSkills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Scheduling and calendar management
- Training and coaching
- Workflow planning
- Documentation and control
- Database administration
- Organizational leadership
- Employee relations
- Office administration
- Staff supervision
Certification
- Certified Billing & Coding Specialist
- Certified CPR
Timeline
Intermediate Supervisor
GCRMC-Women's Health Center
10.2019 - 03.2020
Office Supervisor
Christus Trinity Clinic- Internal Medicine
10.2012 - Current
Medical Assistant
Internal Medicine Private Practice
01.2006 - 01.2012
Medical Assistant
White Sands Women's Health Center
01.2000 - 01.2006
High School Diploma -
NMSUA
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