Alexis Allen
Epiq
Atlanta,GA
26
years of professional experience
Accomplished Senior Project Manager with 25 years in project delivery and client relationship management. Leads client initiatives and coordinates complex workflows while ensuring quality standards. Expertise in project planning, process improvement, and operational leadership fosters strong partnerships with internal teams and external stakeholders.
Work History
Senior Project Manager
19 Years 10 Months- Lead project execution efforts by coordinating deliverables, resources, schedules, and communication across internal teams and client stakeholders.
- Drive client satisfaction through proactive communication, effective issue resolution, and consistent delivery of high-quality services.
- Serve as the primary liaison for key client representatives, managing service delivery relationships and ensuring alignment with client expectations and business objectives.
- Managed project forecasts, work schedules, and status reporting to ensure successful project completion and enhance operational efficiency.
- Ensure client requirements are met through quality reviews, verification processes, and ongoing communication with internal and external partners.
- Maintain accurate project documentation and provide timely updates regarding project status, risks, and deliverables.
- Identified challenges, resolved issues, and escalated complex concerns to leadership.
- Built strong client partnerships through dependable support, professional guidance, and consistent service delivery.
- Demonstrated leadership by coordinating teams and workflows while upholding high standards of accuracy and quality.
Mobile Imaging Specialist
7 Years 2 Months- Prepared and processed large volumes of hard-copy records for digital conversion by organizing documents and removing staples, paper clips, tape, and other materials.
- Operated mobile document scanning equipment to efficiently digitize records, ensuring optimal resolution, orientation, and image quality.
- Traveled to client locations, including legal offices and corporate sites, to perform on-site document imaging and digitization services.
- Conducted quality assurance reviews of scanned documents, verifying accuracy, readability, and compliance with project requirements.
- Identified scanning errors and corrected image issues to maintain quality standards.
- Performed document indexing and data entry within document management systems.
- Traveled to client locations, including legal offices and corporate sites, delivering on-site document imaging and digitization services.
- Maintained professionalism while working directly with clients and managing confidential records in various environments.
Education
- Business Administration And Management
Skills
Senior Project Management
Project execution
Service Delivery Management
Client management
Client leadership
Stakeholder Communication
Issue resolution
Quality Assurance & Compliance
Process Improvement
Data Management
Workflow Optimization
Process Management
Project Documentation
Cross-Functional Collaboration
Team Collaboration
Problem Solving
Timeline
Senior Project Manager
Epiq
10.2006 - CurrentRead More
Mobile Imaging Specialist
Layton Graphics
04.2000 - 06.2007Read More
South Georgia College
from Business Administration And Management
Read More