Alexis Alvarez
Riverside,CA
Summary
Friendly professional seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Organized in maintaining records, managing inventory and sending refill requests.
Overview
6
6
years of professional experience
Work History
Front End Specialty Technician
CVS Specialty Pharmacy
10.2022 - Current
- Receive and enter new prescriptions
- Make outbound calls to Medical Offices to obtain needed clarification.
- Update patients profiles with demographics, allergies, weight and height.
- Use problem solving skills to identify which prescriptions are valid and are able to be pushed through to pharmacist.
- Rewrite prescriptions for NDC change, generic substitution or due to preference.
- Reach out and respond to different departments via email in timely manner.
Pharmacy Technician
Raincross Pharmacy
04.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Set up and modified patient profiles in PrimeRx to include current information such as medications and insurance details.
Pharmacy Technician
CVS Pharmacy
08.2020 - 05.2021
- Prepare and submit claims to insurance companies for payment.
- Create new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Assist Patients in doing self administered nasal swab test for Covid-19
- Certified to mix, draw and administer Covid-19 Vaccines
Operations Manager
PrepLife LLC
03.2018 - 01.2019
- Managed daily operations, including supervising multiple team members, training, scheduling and payroll.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Customer Service Manager
The Fuel Meal Prep
08.2017 - 03.2018
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Supervised kitchen staff including checking and packing all orders.
- Reduced amount of employee overtime by 10% by effectively delegating tasks.
Education
Bachelor of Science - Biology
Cerritos Community College
Cerritos, CA07.2026
Licensed Pharmacy Technician -
Riverside Adult School
Riverside, CA2019
Skills
- Customer Service
- Problem-solving skills
- Self Motivated
- Good Telephone Etiquette
- MS Office
- Confidentiality and HIPAA
- Updating medication histories
- MS Office
- HIPAA Guidelines
- Typing 75 wpm
- MS Office
- HIPAA Guidelines
Timeline
Front End Specialty Technician
CVS Specialty Pharmacy
10.2022 - Current
Pharmacy Technician
Raincross Pharmacy
04.2021 - Current
Pharmacy Technician
CVS Pharmacy
08.2020 - 05.2021
Operations Manager
PrepLife LLC
03.2018 - 01.2019
Customer Service Manager
The Fuel Meal Prep
08.2017 - 03.2018
Bachelor of Science - Biology
Cerritos Community College
Licensed Pharmacy Technician -
Riverside Adult School
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