Alexis Amaral
East Bridgewater,MA
Summary
My experience as an ICU secretary has been the foundation for my communication skills with patients and their families, maintaining HIPPA, as well as conflict resolution during a crisis. Throughout my coursework and my internship with Old Colony Hospice, I have learned how to integrate physical care with personability in each interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ICU Unit Secretary
St. Elizabeth's Medical Center
Brighton, MA
10.2022 - Current
- Assist nursing staff with administrative tasks to support patient care.
- Greet visitors and patients in a courteous and friendly manner.
- Maintain a clean and organized front desk and reception area.
- Answer telephones and direct calls to appropriate medical or administrative staff.
- Attention to detail through updating patient information and verifying discrepancies.
Intern
Old Colony Hospice
West Bridgewater, MA
05.2024 - 08.2024
- Assisted with administrative tasks, including answering phones, ordering medical supplies, and filing paperwork.
- Provided emotional support for patients and families undergoing stressful situations or treatments.
- Followed all hospital, facility, and nursing protocols for patient safety and confidentiality.
- Provided respite care for primary caregivers to maintain continuity of care.
- Discussed goals of care with support system and healthcare team to update plan of care as needed.
Education
Bachelor of Science - Nursing
Northeastern University
Boston, MA05-2026
Bachelor of Arts - Human Services
University of Massachusetts, Boston
Boston, MA08-2024
Skills
- Proficient in electronic health records
- Telephone reception
- HIPAA compliance
- Exceptional customer service
- Professional communication
- Adaptability within a fast-paced environment
- Safety documentation
- Respect for diversity and inclusion
Certification
- BLS certification from the American Heart Association
Accomplishments
- Dean's List: Fall 2023, Spring 2024, and Summer 2024
References
References available upon request.
Timeline
Intern
Old Colony Hospice
05.2024 - 08.2024
ICU Unit Secretary
St. Elizabeth's Medical Center
10.2022 - Current
Bachelor of Science - Nursing
Northeastern University
Bachelor of Arts - Human Services
University of Massachusetts, Boston
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