Alexis Aragon
South Saint Paul,MN
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hamburguesas El Gordo
South Saint Paul, MN
05.2021 - Current
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Fairview High School
Roseville, MN11-2024
Skills
- Call Management
- Data Entry
- Paperwork Processing
- Product Knowledge
- Report Generation
- Complaint resolution
- Inbound and Outbound Calling
- Technical Support
- Staff Training
- Product Education
- De-Escalation Techniques
- In-store support
- Service Upselling
- Order Processing
- Problem Resolution
- Conflict Resolution
- Adaptive team player
Timeline
Customer Service Representative
Hamburguesas El Gordo
05.2021 - Current
High School Diploma -
Fairview High School
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