Alexis Ard
Dallas,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Maximus Federal Services
Reston, VA
02.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored over 17 employees' day-to-day activities and made plans to rectify issues resulting in productivity.
- Eased team transitions and new employee orientation through effective training and development.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Managed internal operational standards and productivity targets
- Collected customer feedback and made business adjustments to improve retention and satisfaction
Benefits Coordinator
GoHealthInsurance
Chicago, IL
09.2021 - 02.2022
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into Salesforce.
- Health/Life License Active
Supervisor of Operations
Gainsco Insurance, MGA
Dallas, TX
06.2016 - 09.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Developed and rolled out new policies designed to bolster productivity and reduce overall onboarding costs.
- Motivated and directed 30 agents day to day task.
- Increased Service level by additional 30%
Education
Bachelor of Arts - Psychology, Social Work
Grambling State University
Grambling, LA01.2024
Skills
- Supplier Monitoring
- Shift Coverage
- 5S Principles
- Key Performance Indicators (KPIs)
- Management Training
- Accuracy and Efficiency in Documentation
- Motivational Leadership
- Payroll Administration and Timekeeping
- Employee Relationships
- Money Handling
- Directing Team Members
Certification
- General Lines P&C License TX - 2011
- Texas Notary- 2021
- Life and Health License- 2021
Timeline
Operations Supervisor
Maximus Federal Services
02.2022 - Current
Benefits Coordinator
GoHealthInsurance
09.2021 - 02.2022
Supervisor of Operations
Gainsco Insurance, MGA
06.2016 - 09.2021
Bachelor of Arts - Psychology, Social Work
Grambling State University
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