Alexis Arellano

Assist in overseeing daily store operations while supporting the Store Manager in achieving sales and operational goals.
Lead, train, and develop sales associates by providing ongoing coaching, feedback, and support on customer service, product knowledge, and selling techniques.
Ensure a high level of customer satisfaction by resolving customer concerns professionally and maintaining exceptional service standards.
Monitor store performance metrics including sales, payroll, conversion, and shrink goals to support overall profitability.
Maintain visual merchandising standards, promotional displays, and overall organization of the sales floor and stockroom.
Support hiring, onboarding, and training processes to ensure associates complete company training requirements.
Lead by example on the sales floor by driving sales, engaging customers, and maintaining brand standards

Delivered exceptional customer service by assisting customers with product selection, styling recommendations, and overall shopping experience.
Processed sales transactions accurately and efficiently using point-of-sale (POS) systems.
Maintained store cleanliness, organization, and merchandise presentation to meet company visual standards.
Assisted with inventory management, including receiving shipments, restocking merchandise, and monitoring product availability.
Handled customer inquiries, returns, and concerns in a professional and timely manner.
Collaborated with team members to achieve sales goals and support overall store performance.
Stayed knowledgeable on current fashion trends, product features, and promotional campaigns to better assist customers.
Supported visual merchandising efforts to create an appealing and organized sales floor environment.