Alexis Arredondo
Bushnell,FL
Summary
Highly skilled Multi-Line Representative with broad experience in handling diverse insurance products and providing exceptional customer service. Strengths include clear communication, problem-solving abilities, and deep knowledge of insurance policies and claims processes. Previous roles have resulted in enhanced client satisfaction through efficient resolution of inquiries and issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Multi-Line Representative
Nathan Thomas State Farm
Wildwood, FL
08.2021 - Current
- Provided customer service and technical support to a variety of customers via phone, email, and chat.
- Answered questions about product features, availability, pricing and other inquiries.
- Identified customer needs by asking probing questions and listening actively to their responses.
- Resolved customer complaints in an efficient manner while maintaining positive relationships with customers.
- Demonstrated excellent problem-solving skills to quickly identify solutions for customers' issues.
- Stayed current with industry trends related to products and services offered.
- Remained aware of competitors' activities, products, services, promotions.
- Maintained up-to-date knowledge of company's policies, procedures, and product information.
- Advised customers on appropriate action needed for resolution of their inquiries or problems.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
Osprey Point
Osprey Point Nursing Center
Bushnell, FL
01.2021 - 08.2021
- Developed and implemented activities to promote physical, mental, and emotional well-being of residents.
- Organized group outings to local attractions such as museums, parks, and theaters.
- Coordinated with vendors for supplies needed for activities.
- Supervised a team of activity aides in the planning and execution of daily activities.
- Created monthly calendars of events to inform staff and residents of upcoming activities.
- Assisted residents with hobbies or crafts such as painting or scrapbooking classes.
- Encouraged residents to participate in recreational activities such as bingo or card games.
- Provided support to families by helping them understand the importance of social engagement for their loved ones.
- Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
- Scheduled meetings with volunteers from community organizations who provided assistance with programming.
- Facilitated discussion groups that focused on current topics relevant to seniors.
- Researched new ideas for activities based on interests expressed by residents.
- Collaborated with healthcare professionals when designing programs that addressed specific medical concerns.
- Ensured safety protocols were followed during all activities.
- Adhered to HIPAA guidelines when discussing sensitive information about patients.
- Attended seminars and workshops related to best practices in activity coordination.
- Maintained adequate supplies to meet activities needs.
Education
Business Administration
George C Wallace Community College - Dothan
Dothan, ALSkills
- Contract Preparation
- Business Development
- Product Sales
- Sales Development
- Customer Needs Assessment
- Upselling and Cross-Selling
- Documentation and recordkeeping
- Product and service sales
- Regulatory compliance understanding
- Customer follow-up
- Lead Development
- Client Relations
- Client Retention
- Marketing Management
- Risk Mitigation
- Sales proficiency
- Customer Relationship Management (CRM)
- Good Judgement
- Reasoning
- Good sportsmanship abilities
- Sharp-eyed
- Stress Tolerance
Certification
- Customer Relations Representative (4-40)
- Multi-Line Representative (2-15)
Timeline
Multi-Line Representative
Nathan Thomas State Farm
08.2021 - Current
Osprey Point
Osprey Point Nursing Center
01.2021 - 08.2021
- Customer Relations Representative (4-40)
- Multi-Line Representative (2-15)
Business Administration
George C Wallace Community College - Dothan
Similar Profiles
JESSICA HERNANDEZJESSICA HERNANDEZ
Customer Representative at Nathan Thomas Ins Agency Inc, State FarmCustomer Representative at Nathan Thomas Ins Agency Inc, State Farm
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm