Britanee Hollan
St.Joseph,MO
Summary
Accomplished Multi-Line Representative at Jessica L Studer State Farm Agency, adept in customer service and licensed insurance, enhanced business growth through proactive client engagement and streamlined processes. Excelled in team collaboration and ethical practices, significantly improving client satisfaction and loyalty. Demonstrated exceptional interpersonal abilities, driving repeat business and achieving sales goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Multi-Line Representative
Jessica L Studer State Farm Agency
10.2022 - Current
- Collaborated with team members to achieve collective sales goals and enhance overall performance.
- Initiated proactive outreach campaigns targeting potential customers within key demographics, leading to substantial growth in new business opportunities.
- Managed multiple insurance products, offering tailored solutions to meet individual client needs.
- Handled claims processing effectively, expediting resolutions while maintaining clear communication with clients throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty for repeat business.
Beauty Advisor
Ulta
06.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques.
- Maintained an organized and visually appealing product display.
- Processed payments, entering sales in register for prompt customer service.
- Trained new staff in product knowledge and customer service protocols.
Customer Service Representative
Walmart
02.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new hires on company policies and best practices, fostering a positive team environment.
Education
High School Diploma -
Benton High School
Saint Joseph, MO05.2022
No Degree - Certified Nursing Assistant
Hillyard Technical Center
Saint Joseph, MO05.2022
Skills
- Licensed Insurance Agent
- Customer Service
- Goal-Oriented
- Interpersonal abilities
- Team Collaboration
- Ethical practices
Certification
- Licensed in Missouri, Kansas, and Nebraska for Life, Accident, Health, Property and Casualty.
Timeline
Beauty Advisor
Ulta
06.2023 - Current
Multi-Line Representative
Jessica L Studer State Farm Agency
10.2022 - Current
Customer Service Representative
Walmart
02.2022 - 10.2022
High School Diploma -
Benton High School
No Degree - Certified Nursing Assistant
Hillyard Technical Center
- Licensed in Missouri, Kansas, and Nebraska for Life, Accident, Health, Property and Casualty.
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