Cheyna Holloway
Roanoke,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Accounts Representative
Jessica Shafer Agency, Inc.- State Farm Agent
08.2022 - Current
- Increased client satisfaction by promptly addressing inquiries and resolving issues related to billing and account management.
- Collaborated with sales teams to ensure accurate client information, increasing the numbers of policies issued for the company.
- Reduced delinquent accounts with proactive communication and diligent follow-up on outstanding bills.
- Managed a portfolio of high-value clients, fostering strong relationships through exceptional customer service.
- Conducted regular account reviews, identifying opportunities for up-selling or cross-selling additional services or products.
- Worked closely with Personal Lines Underwriting to retrieve client information to remedy discrepancies in account and policy information.
Education
Business
Guilford Technical Community College
Jamestown, NCSkills
- Conflict Resolution
- Account Management
- Bookkeeping Knowledge
- Attention to Detail
- Problem Solving
- Customer Relationship Management
Certification
Virginia Property and Casualty Licensed Producer
Virginia Life, Health, Annuity Licensed Producer
Timeline
Accounts Representative
Jessica Shafer Agency, Inc.- State Farm Agent
08.2022 - Current
Business
Guilford Technical Community College
Virginia Property and Casualty Licensed Producer
Virginia Life, Health, Annuity Licensed Producer
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