Alexis Arvanitakis
Brick,NJ
Summary
Account manager and client success professional with over 7 years of experience in managing employer relationships and employee benefits administration. Expertise in building partnerships with HR leaders, brokers, and insurance carriers, resulting in improved client engagement and retention. Skilled in leading implementations, conducting business reviews, and developing open enrollment strategies. Recognized for resolving complex issues and delivering operational excellence across cross-functional initiatives.
Overview
8
8
years of professional experience
Work History
Account Manager
TouchCare
11.2025 - Current
- Serve as the primary relationship manager for a portfolio of employer groups, partnering with HR teams, brokers, carriers, and internal departments to deliver exceptional client experiences and maximize engagement.
- Manage a diverse portfolio of client accounts as the primary strategic contact.
- Lead client implementations from kickoff through successful go-live.
- Conduct Quarterly, Mid-Year, and Annual Business Reviews with executive stakeholders.
- Develop engagement strategies that increase employee utilization and satisfaction.
- Coordinate open enrollment meetings, webinars, wellness fairs, lunch-and-learns, and new hire orientations.
- Analyze utilization, satisfaction, response time, and engagement metrics to provide strategic recommendations and ROI reporting.
- Review employee benefit plans including medical, dental, vision, pharmacy, ancillary benefits, SBCs, and SPDs.
- Collaborate with brokers, TPAs, carriers, Health Assistants, Billing Specialists, and internal leadership to resolve complex benefit issues.
- Support client renewals, retention initiatives, and opportunities for service expansion.
- Develop professional client communications, implementation materials, and educational campaigns.
- Maintain CRM records, implementation timelines, benefit documentation, and census accuracy while identifying process improvements that enhance operational efficiency.
COBRA Client Relationship Manager
Clarity Benefit Solutions
12.2018 - 11.2025
- Progressed through multiple promotions based on leadership, client service excellence, and expertise in benefits administration.
- Managed a large portfolio of employer groups and trust accounts as the primary relationship manager, including two complex trusts representing hundreds of clients and $100K in combined revenue; provided dedicated oversight tailored to their unique structures and requirements.
- Served as the primary liaison between employers, brokers, insurance carriers, TPAs, and internal departments.
- Resolved complex COBRA compliance issues, escalations, reinstatements, renewals, and eligibility concerns.
- Conducted trust account audits to ensure financial accuracy and regulatory compliance.
- Delivered client onboarding, system demonstrations, and platform training.
- Created Standard Operating Procedures (SOPs) that improved operational consistency and efficiency.
- Cross-trained employees in Consumer Benefits including FSA, LPFSA, DCA, HRA, and Commuter Benefits.
- Assisted with system implementations, platform troubleshooting, and technical support.
- Partnered with leadership on process improvements that enhanced client service and operational performance.
COBRA Client Service Specialist
Clarity Benefit Solutions
- Managed shared client accounts while supporting employer groups, brokers, and insurance carriers.
- Conducted COBRA training sessions and assisted with platform migration initiatives.
- Resolved eligibility, compliance, and renewal questions.
Participant Services Team Lead
Clarity Benefit Solutions
- Promoted into leadership to supervise daily call center operations.
- Trained and coached new employees while managing quality assurance and performance reporting.
- Handled customer escalations and supported representatives with complex benefit issues.
Customer Service Representative
Clarity Benefit Solutions
- Delivered high-volume customer support for employee benefits, account management, claims, benefit cards, and technical support while consistently meeting service goals.
Education
Associate Program - Paralegal Studies
Raritan Valley Community College
05.2017
High School Diploma -
Bridgewater-Raritan High School
Skills
- Account management and client success
- Client relationship management
- Employee benefits administration
- COBRA administration and consulting
- Client implementations and onboarding
- Strategic planning and quarterly reviews
- Executive presentations and communication
- Client retention strategies
- Healthcare advocacy and broker relations
- CRM management (Salesforce)
- Process improvement and cross-functional collaboration
- Data analysis and reporting
- Regulatory compliance expertise
- Microsoft Office proficiency (Excel, Word, PowerPoint)
- Alegeus platforms (consumer & employee benefits)
- Employee Navigator and BSwift expertise
- Public speaking and training development
Timeline
Account Manager
TouchCare
11.2025 - Current
COBRA Client Relationship Manager
Clarity Benefit Solutions
12.2018 - 11.2025
Customer Service Representative
Clarity Benefit Solutions
Participant Services Team Lead
Clarity Benefit Solutions
COBRA Client Service Specialist
Clarity Benefit Solutions
Associate Program - Paralegal Studies
Raritan Valley Community College
High School Diploma -
Bridgewater-Raritan High School