Timothy Crouse
Portland,OR
Summary
Accomplished Account Manager skilled in driving client success and revenue growth through strategic partnerships and effective account management. Proven ability to integrate security solutions and enhance product adoption, delivering significant results in ARR growth and brand expansion within competitive markets.
Overview
10
10
years of professional experience
Work History
Account Manager
HENNGE Inc.
Portland, Oregon
05.2025 - 08.2026
- Led North American Account Management team, establishing HENNGE's market presence and driving brand adoption across the US.
- Managed strategic enterprise client accounts, overseeing client communications and enhancing product adoption and account retention initiatives.
- Partnered with Managed Service Providers (MSPs) to integrate HENNGE's Security Suite, significantly elevating cloud security offerings for their end clients.
- Delivered feature presentations and sales webinars for major MSP-driven organizations, including ASCII.
- (Hybrid)
Senior Account Manager
ProtoPie
Portland, Oregon
11.2022 - 04.2025
- Achieved top-performing Account Manager status in North America by executing targeted growth strategies that expanded market reach and secured new enterprise clients.
- Managed a portfolio generating approximately $3M in ARR across the North American market, and scaled revenue from under $1M.
- Spearheaded end-to-end sales pipelines, managing prospect outreach, executive product demonstrations, and complex contract negotiations to enhance client acquisition.
- Oversaw core enterprise accounts, ensuring client success and account expansion while maintaining high retention rates across key verticals.
- Served as the primary liaison between strategic accounts and technical teams to ensure seamless product integration and ongoing customer value.
- Metropolitan Area
- (Remote)
Skateboard Production Manager
CCS
Portland, Oregon
04.2020 - 10.2022
- Oversaw processing and production fulfillment for custom B2B and B2C skateboard orders, ensuring timely delivery and customer satisfaction.
- Coordinated vendor relations and production schedules while implementing quality control standards to maintain product excellence.
- Managed daily production schedules to ensure timely completion of projects.
- Oversaw team performance to maintain high operational standards and efficiency.
- Coordinated with supply chain to secure necessary materials for production runs.
Customer Support Representative
LifeFlix
05.2020 - 07.2021
- Provided technical support and troubleshooting for software users, resolving video capture issues to enhance user experience.
- Provided strategic workarounds and technical guidance to improve capture quality for end users.
- Replicated customer-reported bugs through hands-on product testing, facilitating effective patch development for improved product reliability.
- Pursued part-time employment to gain relevant industry experience and skills.
Customer Service Manager
CCS
10.2016 - 04.2020
- Developed and implemented support policies and procedures, increasing resolution speed and elevating customer satisfaction levels.
- Led customer support operations across phone, email, and in-person channels, enhancing customer engagement and satisfaction.
- Managed fraud detection and website order validation processes, ensuring secure e-commerce transactions and reducing potential losses.
Education
Bachelor of Science (BS) - Communication and Media Studies
Eastern Connecticut State University
Willimantic01-2012
Associate of Science (A.S.) - Communication and Media Studies
CT State Asnuntuck
Enfield01-2010
Skills
- Market expansion
- Operations & Support: Customer Success, Process Optimization, Account Risk Management, Client Onboarding Process, Product Quality Assurance
- Account management
- Strategic growth planning
- Remote work
- Strategic planning
- Client communications
Timeline
Account Manager
HENNGE Inc.
05.2025 - 08.2026
Senior Account Manager
ProtoPie
11.2022 - 04.2025
Customer Support Representative
LifeFlix
05.2020 - 07.2021
Skateboard Production Manager
CCS
04.2020 - 10.2022
Customer Service Manager
CCS
10.2016 - 04.2020
Bachelor of Science (BS) - Communication and Media Studies
Eastern Connecticut State University
Associate of Science (A.S.) - Communication and Media Studies
CT State Asnuntuck