Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Moore

Kettering

Summary

Dedicated and results-driven Account Manager and Customer Success Leader with 10+ years of experience optimizing client relationships, driving revenue growth, and leading high-performing teams. Adept in e-commerce platforms, warehouse fulfillment, and customer lifecycle strategies. Proven ability to grow accounts, improve margins, and implement cross-functional initiatives that enhance both customer satisfaction and profitability.

Overview

13
13
years of professional experience

Work History

Account Manager

Boost Engagement
Dayton
04.2022 - 06.2025
  • Managed a diverse portfolio of clients, achieving 90% year-over-year growth in both margin and total revenue.
  • Developed tailored engagement solutions enhancing long-term partnerships and driving customer success.
  • Collaborated with internal teams across marketing, creative services, and fulfillment to deliver customized strategies.
  • Consistently exceeded client KPIs and satisfaction targets through proactive communication and problem-solving.

Customer Success Manager

Shumsky
Dayton
01.2019 - 04.2022
  • Supported Sales Executives and managed over 25 key client accounts including quoting, sourcing, and e-commerce management.
  • Increased sales margins across major accounts while boosting overall revenue.
  • Facilitated seamless onboarding processes for new clients with continuous support.
  • Worked cross-functionally to ensure holistic client solutions.

Senior Customer Service & Fulfillment Manager

Pet Solutions
Beavercreek
01.2015 - 01.2019
  • Directed Fulfillment Center operations and Customer Service teams ensuring top-tier customer support and fulfillment.
  • Implemented warehouse strategies to improve order delivery times and enhance experience.
  • Increased accountability in the total customer journey.

Assistant Store Manager

Jack’s Pets
Dayton
01.2012 - 01.2015
  • Oversaw daily store operations, staffing, and inventory aligned with corporate goals.
  • Planned schedules and delegated responsibilities to maximize productivity.

Education

Early Childhood Education -

Wright State University
01.2012

Special Education -

University of Cincinnati
01.2011

Skills

  • Account Management
  • Growth Strategy
  • Customer Lifecycle Management
  • Success Management
  • E-Commerce Platforms
  • Fulfillment Operations
  • Client Engagement
  • Client Retention
  • Cross-Functional Team Collaboration
  • Problem-Solving
  • Conflict Resolution
  • Project Management
  • Multitasking
  • Verbal Communication
  • Written Communication
  • Client relationship management
  • Customer onboarding
  • Project management
  • Account growth strategies
  • Sales forecasting
  • Cross-functional collaboration
  • Key accounts development
  • Revenue growth
  • Pipeline development
  • CRM software
  • Computer skills
  • Problem resolution
  • Time management abilities
  • Decision-making
  • Multitasking Abilities

Timeline

Account Manager

Boost Engagement
04.2022 - 06.2025

Customer Success Manager

Shumsky
01.2019 - 04.2022

Senior Customer Service & Fulfillment Manager

Pet Solutions
01.2015 - 01.2019

Assistant Store Manager

Jack’s Pets
01.2012 - 01.2015

Early Childhood Education -

Wright State University

Special Education -

University of Cincinnati
Taylor Moore