Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Asp

Wimauma,FL

Summary

Experienced and professional manager with a decade of expertise in overseeing dynamic front desk operations and delivering exceptional customer service. Proficient in administrative support, possessing strong planning, problem-solving, and communication skills. Committed to ensuring the highest level of service for customers and fostering a positive work environment for staff.

Overview

11
11
years of professional experience

Work History

Front of House Manager

Salty Shamrock Restaurant
Apollo Beach, FL
08.2022 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Developed unique events and special promotions to drive sales.
  • Facilitated meetings, documented minutes, and conducted preparations for upcoming sessions.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Created and maintained schedule for fifteen to twenty employees.
  • Oversaw hiring processes and conducted interviews, demonstrating strong decision making skills.
  • Resolved guests complaints while maintaining positive customer environment.

Virtual Assistant

Conscious Creative Collective
01.2020 - 08.2021
  • Created and edited documents and presentations for business owner
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures
  • Directed customer communication to appropriate department personnel
  • Supported office operations, managed client correspondence, tracked records and handled internal communications
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.

Waitress

Johnny Carino's
11.2017 - 11.2019
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Stocked server areas with supplies before, during and after shifts
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Dental Assistant

Carr Pediatric Dentistry
09.2012 - 09.2017
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Built loyal patient following and retained return patients by providing empathetic and caring service
  • Scheduled cleanings and dental appointments for patients using appointment software

Education

Bachelor of Arts: Criminology -

University of South Florida
St. Petersburg, FL
12.2019

High School Diploma -

Riverview High School
Riverview, FL
06.2011

Skills

  • Meeting planning and facilitating
  • Multi-line phone systems
  • Administrative support
  • Hiring
  • Schedule management
  • Editing and proofreading
  • Insurance eligibility and verification
  • Employee training and development

Timeline

Front of House Manager

Salty Shamrock Restaurant
08.2022 - Current

Virtual Assistant

Conscious Creative Collective
01.2020 - 08.2021

Waitress

Johnny Carino's
11.2017 - 11.2019

Dental Assistant

Carr Pediatric Dentistry
09.2012 - 09.2017

Bachelor of Arts: Criminology -

University of South Florida

High School Diploma -

Riverview High School

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Alexis Asp