Barbara Albin
Palm bay
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Front of House Manager
SSA group
Melbourne
10.2023 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
Lead Sales Key Holder
American Freight Furniture and Mattress
Melbourne
12.2020 - 08.2023
- Maintained store and maintained appearance
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer inquiries promptly and professionally.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Sold over $600,000 in merchandise in 8 months.
Inbound Call Center Representative
Percepta
Melbourne
04.2017 - 12.2020
- Maintained accurate records of customer interactions.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Customer Service Manager
Racetrac Petroleum
West Melbourne
08.2014 - 05.2017
- Handled register and safe summaries and balanced team reports
- Completed merchandise audits and kept track of inventory
- Trained new hire associates and managers on day to day basis
- Implemented company guidelines to create a safe work environment
- Scheduling team building meetings
- Installed new software and trained all employees on its use
- Ordered merchandise daily
- Balanced daily invoices of products received from vendors
- Met with corporate often to discuss store opportunities.
Education
Diploma -
Heritage Highschool
01.2015
Skills
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Building Customer Loyalty
- Store Policies and Procedures
- Security Practices
- Item Ticketing and Pricing
- Document management
- Meeting coordination
- Efficient multi-tasker
- Phone etiquette
- File organization
- Deadline tracking
- Word processing
- Client correspondence
Timeline
Front of House Manager
SSA group
10.2023 - Current
Lead Sales Key Holder
American Freight Furniture and Mattress
12.2020 - 08.2023
Inbound Call Center Representative
Percepta
04.2017 - 12.2020
Customer Service Manager
Racetrac Petroleum
08.2014 - 05.2017
Diploma -
Heritage Highschool