Liz Bowen
Townshend
Summary
Detail-oriented manager with a strong background in customer engagement and POS systems. Successfully managed daily operations and trained teams to ensure exceptional service and operational excellence.
Overview
26
26
years of professional experience
Work History
Front of House Manager
MKT Grafton
Grafton
01.2024 - 12.2025
- Managed daily operations to enhance guest services efficiency.
- Monitored cleanliness and organization of dining areas, ensuring a welcoming environment.
- Oversaw inventory management, optimizing supplies and equipment usage.
- Trained and supervised team members to uphold service standards.
Beertender /Assistant Bar Manager
Hermit Thrush Brewery
Brattleboro
06.2021 - 04.2024
- Engaged customers by serving craft beer selections and providing education on beer styles and brewing techniques.
- Maintained cleanliness and organization of bar area throughout shifts.
- Tracked stock levels and supplies to assist in inventory management.
- Utilized POS systems to ensure accurate order entry and efficient payment processing.
Marine Mammal Trainer
Shedd Aquarium
Chicago
11.1999 - 04.2011
- Trained marine mammals through positive reinforcement techniques to enhance behavioral skills.
- Coordinated daily feeding schedules for various marine species, ensuring optimal nutrition.
- Monitored animal health and behavior during training sessions to evaluate progress effectively.
- Maintained detailed records of animal observations, behaviors, and staff interactions.
- Conducted public presentations on animal husbandry to promote awareness of marine mammal care.
- Oversaw daily care tasks, including feeding, cleaning enclosures, and providing enrichment.
- Provided guidance to volunteers engaged in animal-related activities at the facility.
- Managed daily scheduling for staff, animals, presentations, and tasks efficiently.
Education
Bachelor of Arts - Dance
Columbia College
Chicago, IL01-1996
Skills
- Guest service and customer engagement
- Inventory management and operational efficiency
- Team training and staff scheduling
- POS systems expertise
- Attention to detail
Timeline
Front of House Manager
MKT Grafton
01.2024 - 12.2025
Beertender /Assistant Bar Manager
Hermit Thrush Brewery
06.2021 - 04.2024
Marine Mammal Trainer
Shedd Aquarium
11.1999 - 04.2011
Bachelor of Arts - Dance
Columbia College