Alexis Atwater
South Bend,IN
Summary
Creative Customer Service Professional experienced in building positive relationships and enhancing customer experiences. Delivered exceptional service through a strong focus on communication, sanitization, and hygiene practices. Committed to fostering teamwork and ensuring clarity among colleagues and clients.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Nail Technician
Kurzed Klawz By Lex
South Bend, Indiana
09.2024 - Current
- Provided professional nail care services including manicures and pedicures.
- Assisted clients in selecting nail colors and designs based on preferences.
- Applied acrylics, gels, and nail art techniques with attention to detail.
- Managed appointment scheduling to ensure efficient client flow.
- Resolved client concerns promptly to ensure satisfaction with services provided.
- Developed creative designs on nails using a variety of colors and materials.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Followed health regulations regarding sanitation practices throughout the salon.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
Restaurant Hostess
Wings Etc
South Bend, IN
04.2024 - 06.2024
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed waitlists efficiently to optimize seating arrangements.
- Assisted servers by communicating special requests and dietary needs.
- Coordinated with kitchen staff to manage guest flow during peak hours.
- Provided information about menu items and daily specials to guests.
- Maintained cleanliness and organization of the front entrance area.
- Resolved guest concerns promptly to enhance their dining experience.
- Collaborated with team members to ensure smooth restaurant operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
Cosmetologist - Cosmetology
Vogue Beauty College Mishawaka
South Bend, IN 04.2017 - 06.2019
Indiana Connections Academy
South Bend, INSkills
- Product knowledge
- Customer service
- Customer relationship management
- Client satisfaction
- Customer education
- Effective communication
- Verbal and written communication
- Team collaboration
Timeline
Nail Technician
Kurzed Klawz By Lex
09.2024 - Current
Restaurant Hostess
Wings Etc
04.2024 - 06.2024
Cosmetologist - Cosmetology
Vogue Beauty College Mishawaka
04.2017 - 06.2019
Indiana Connections Academy