Alma Perez
Corpus Christi,TX
Summary
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Energetic Manicurist bringing Number years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nail Technician
Nails By Alma
11.2020 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
Mail Carrier
USPS
11.2020 - 01.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Restaurant Waiter
El Jalisco Grill
05.2016 - 12.2018
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
VIZIO
12.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
Education
Licensed Nail Technician - Nails / Cosmetology
Bella Beauty
Corpus Christi 07.2020
HS Diploma - N/A
W.B. Ray High School
Corpus Christi, TX06.2017
Skills
- Bilingual
- Native speaker in Spanish/English
- Microsoft knowledge
- Pedicures
- Acrylic Nails
- Sanitation Procedures
- Nail Preparation
- Customer Service
- Nail Art Techniques
- Schedule Maintenance
- Sanitation Maintenance
- Time Management
- Product Knowledge
- Service Promotion
- Problem-Solving Skills
- Appointment Management
- Product Upselling
Certification
- Area of expertise License - nail technician
- Disinfection
Languages
Spanish
Native or Bilingual
Timeline
Nail Technician
Nails By Alma
11.2020 - Current
Mail Carrier
USPS
11.2020 - 01.2021
Customer Service Representative
VIZIO
12.2017 - 03.2018
Restaurant Waiter
El Jalisco Grill
05.2016 - 12.2018
Licensed Nail Technician - Nails / Cosmetology
Bella Beauty
HS Diploma - N/A
W.B. Ray High School